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Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Surabaya

Choose dates to view prices

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Lounge
Daily buffet breakfast (IDR 340000 per person)
View from property
Ambassador Suite | Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included
  • Laundry
The current price is SAR 345
SAR 417 total
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Apartment, 3 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Classic Apartment, 3 Bedrooms, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 138 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Kitchen
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Apartment, 2 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Classic Apartment, 2 Bedrooms, Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 109 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Apartment, 1 Bedroom, Smoking

Premium bedding, minibar, in-room safe, desk

Classic Apartment, 1 Bedroom, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite | Premium bedding, minibar, in-room safe, desk

Ambassador Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, (275)
The price is SAR 239
SAR 289 total
includes taxes & fees
14 Mar - 15 Mar
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the neighborhood

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Surabaya Plaza Shopping Mall - 19 min walk - 1.6 km
  • Grand City Surabaya - 4 min drive - 3.6 km
  • Submarine Monument - 5 min drive - 4.2 km
  • Surabaya Zoo - 7 min drive - 6.5 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • ‪Yamagoya Ramen - ‬8 min walk
  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Bakmi GM - ‬3 min walk
  • ‪Excelso - ‬10 min walk
  • ‪Imperial Kitchen & Dimsum - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Luxury hotel near Tunjungan Plaza
At Sheraton Surabaya Hotel and Towers, you can look forward to a terrace, a shopping mall on site, and a coffee shop/cafe. Indulge in a facial, a Thai massage, and reflexology at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Express check-out, express check-in, and a 24-hour front desk
Room features
All 348 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, recycling, and refrigerators

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 340000 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Kafe Bromo
  • Lung Yuan
  • Kawi Lounge
  • Link at Sheraton
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Access to nearby outdoor pool
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (441 square feet of space)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 4 treatment rooms
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 59
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 39
  • Grab bar in shower
  • Shower grab bar height (inches): 59
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low bed height (inches): 28
  • Low-height desk
  • Low desk height (inches): 28
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 786500.0 per night
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is Sheraton Surabaya Hotel and Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Surabaya Hotel and Towers?

Self parking is free at this property.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Surabaya Hotel and Towers?

Check-out is at noon.

Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Sheraton Surabaya Hotel and Towers located?

Located in Kedungdoro, this luxury hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and BG Junction are also within 1 mi (2 km). Surabaya Pasar Turi Station is 28 minutes by foot.

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Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 332 reviews
Rating 8 - Good. 112 out of 332 reviews
Rating 6 - Okay. 20 out of 332 reviews
Rating 4 - Poor. 12 out of 332 reviews
Rating 2 - Terrible. 3 out of 332 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Amenities, property conditions & facilities
Exceptional hotel with ver friendly staff and amazing food.
Stayed 1 night in Jan 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shopping and restaurants close by
Stayed 1 night in Jan 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alwiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

10/10 Excellent

eep

Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023

10/10 Excellent

Manou

Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024

10/10 Excellent

SWANDAJANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

10/10 Excellent

Nenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

Chin Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall.
Stayed 3 nights in Nov 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong recommended hotel in Surabaya
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super lounge
Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff
Stayed 5 nights in Jul 2022

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

2/10 Terrible

PIN HAN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the room is very smelly, condition really bad
Stayed 2 nights in Feb 2023

2/10 Terrible

Weifang

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Stayed 2 nights in Dec 2022

10/10 Excellent

Chan Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Oct 2024

10/10 Excellent

xiang

Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Chirag

Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
God morgenmad, nedslidt værelse
Personalet var søde og imødekommende, morgenmaden var fantastisk, men værelset var nedslidt. Vi blev spurgt om vi ville opgradere til et nyrenoveret værelse da vi kom, men dette var til en meromkostning, så vi takkede nej.
Stayed 2 nights in Jul 2024