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"Really good customer service"

"This hotel is tucked away across the canal from Tokyo Dome and all its plentiful restaurants and things to do. It’s convenient to both Suidobashi and Iidabashi metro stations. Just know that it seems dining options are more limited on weekends with many smaller dining places closing on weekends, but the good news is that with a 10-12 minute walk, you have endless options at the Tokyo Dome area. There is a small terrace mall next door with some adequate options during weekends and a great coffee shop across the canal (Rec Coffee). Would stay here again! "

"There are convenience stores, drugstores and other facilities/shops inside the building."

"beautiful hotel with nice view from room . easy check in great location late check out"

"Great before early morning flight. Checked in via free shuttle bus to terminal 1 (10 minute trip) then came back for breakfast "

"Service is good & rooms are clean. Breakfast buffet spread is good too. We enjoyed our stay & will be back again."

"Excellent hotel if you’re visiting Disney Sea and/or Disneyland, only one stop from both. The train station is at the hotel and there are shopping centers on the other side. The free shuttle bus to and from Disney is convenient and the complimentary drinks and snacks were a highlight. The room is spacious with comfortable beds and a large bathroom. I have stayed at this hotel twice now and would definitely stay again."

"This hotel was convenient as it is directly across from the Shinagawa Train Station which also has the Shinkansen (bullet train), as well as the JR Tokyo Loop Line (Yamanote Line) for easy access within Tokyo and beyond. The hotel property is huge and has a 7 Eleven right on the property. The room we booked was on the large size for a Tokyo hotel room, and we were very comfortable. They also have bowling on property as well as a food court, self-serve laundry, restaurants and other conveniences. We will definitely stay here again."

"Location location location "