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"My family loved staying at this hotel. Location was perfect. The park and City Walk was accessible through the hotel's back entrance. Also staff was friendly and helpful upon our arrival. They helped us check in early for a nominal fee--which I really appreciated after a long day of travel."

"Clean property close to shopping and transportation"

"The room we had was spacious and comfortable. Well worth the money."

"Right at the Kansai airport, convenient, big room and comfortable bed"

"Izzy & staff at check-in & during the stay & checkout were excellent. "

"Beautiful property and staff were amazing. There is a mall under hotel with a convenience store and many high end shops. Just didn’t get enough time to enjoy the facilities. There was an additional charge to use the pool which is ridiculous."

"Booked last minute. Since the Yen is so weak my dollar goes along way. Executive corner suite was fantastic. Sort of a self check out thing that I needed help with, but the gentleman was helpful. Wasn't sure on daily service but got back to my room after a very long day and it was emaculate. Even my sweater was neatly folded. Combini on the third floor is you don't feel like going out. Second night I didn't so I popped in for a sando and chips and some beer. Sat out on my deck and enjoyed the harbor. I really enjoyed staying there. In the morning a cruise ship was coming in and was fun to sit out having coffee while they quietly pulled in to my right. If I wasn't looking wouldn't have even noticed they pulled in. Great park and very walkable for tons of food options. "

"Family of 4. Room was spacious. Each person got a bed of their own. Bed and pillows were not comfortable. They were so hard. Room came with the basic, mini fridge, hot water kennel, safe and blow dryer. Toilet was in a separate room from shower, tub and vanity, which was nice. All other necessities (toothbrush, razor, scrubber, etc.) you had to get in the lobby. Balcony was off limits so that sucked. Room service was available till 10pm. Cafe was nice next to the Universal store on the left side lobby, across the bar dining area. On the other end of the lobby there is a ticket counter to purchase Universal tickets, so that was convenient. Was about $60 sum per adult. Then the back exit on the same side is the walk way to the Captain Line which was so awesome. This takes you to the Aquarium, Ferris Wheel, and the market mall. Breakfast at the hotel was good. Loved their fresh orange machine. Hotel was just straight up the street from Universal Park, City Walk and Train station. So so convenient for everything. Highly recommend this Minion themed hotel 😊"