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Hello Lisbon Castelo Apartments

4.0 star property
Apartments with kitchenettes, a quick walk to Castle of São Jorge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hello Lisbon Castelo Apartments

Property grounds
Property grounds
Property grounds
Street view
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Outdoor Space
    Outdoor Space
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Penthouse (Apartment)

Family Penthouse (Apartment) | Living area | Flat-screen TV

Family Penthouse (Apartment)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Sofa bed
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • River view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living room | Flat-screen TV

Family Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Sofa bed
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Studio

Junior Studio | In-room safe, soundproofing, iron/ironing board, cribs/infant beds

Junior Studio

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Sofa bed
Private bathroom
  • 35 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Studio

Family Studio | In-room safe, soundproofing, iron/ironing board, cribs/infant beds

Family Studio

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Sofa bed
Private bathroom
  • 35 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio, Ground Floor

In-room safe, soundproofing, iron/ironing board, cribs/infant beds

Studio, Ground Floor

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Sofa bed
Private bathroom
  • 40 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Room

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About the neighborhood

Map
Rua de São Tomé, 26, Lisbon, 1100-562

What's nearby

  • Castle of São Jorge - 5 min walk - 0.5 km
  • Lisbon Cathedral - 6 min walk - 0.5 km
  • Commerce Square - 12 min walk - 0.9 km
  • Santa Justa Elevator - 13 min walk - 1.1 km
  • Rossio Square - 15 min walk - 1.2 km

Getting around

  • São Tomé Stop - 1 min walk
  • Santa Apolonia Station - 10 min walk
  • Humberto Delgado Airport (LIS) - 21 min drive

Restaurants

  • ‪Quiosque Portas do Sol - ‬2 min walk
  • ‪Miss Can Petiscaria - ‬3 min walk
  • ‪Restaurante Altar - ‬2 min walk
  • ‪Café Martinho da Arcada - ‬3 min walk
  • ‪Frei Papinhas - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hello Lisbon Castelo Apartments

Apartments with kitchenettes, a quick walk to Castle of São Jorge
Laundry facilities, express check-in, and express check-out are available at this smoke-free apartment building. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and multilingual staff are onsite. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests can appreciate conveniences like a sofa bed and a coffee/tea maker, and other amenities include free WiFi and a flat-screen TV. Housekeeping is not available.
Hello Lisbon Castelo Apartments offers 23 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)

Family friendly

  • Cribs (infant beds): EUR 10 per night

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: EUR 9 for adults and EUR 9 for children

Bedrooms

  • Double sofa bed

Bathrooms

  • Bathtub or shower
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • No housekeeping

Location highlights

  • Near a metro station
  • Near a train station
  • In the city center
  • In the historical district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 23 rooms
  • 4 floors
  • 1 building

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 9 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Registry Number: 3751/AL, 3758/AL, 3760/AL, 3764/AL, 3416/AL, 3421/AL, 3423/AL, 3400/AL, 3407/AL, 3409/AL, 3410/AL, 3208/AL, 3234/AL, 3429/AL, 3438/AL, 3439/AL, 3588/AL, 3597/AL, 3599/AL, 3609/AL, 3614/AL.

Property is also known as

Hello Castelo
Hello Castelo Apartment
Hello Castelo Apartment Lisbon
Hello Lisbon Castelo
Hello Lisbon Castelo Apartments Apartment
Hello Castelo Apartments Apartment
Hello Lisbon Castelo Apartments
Hello Castelo Apartments
Hello Lisbon Castelo Apartments Apartment Lisbon
Hello Lisbon Castelo Apartments Lisbon
Hello Lisbon Castelo Apartments Lisbon
Hello Lisbon Castelo Apartments Apartment
Hello Lisbon Castelo Apartments Apartment Lisbon

Frequently asked questions

Is Hello Lisbon Castelo Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hello Lisbon Castelo Apartments?

This property doesn't offer parking.

What time is check-in at Hello Lisbon Castelo Apartments?

Check-in start time: 3 PM; Check-in end time: 9:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hello Lisbon Castelo Apartments?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Hello Lisbon Castelo Apartments provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of EUR 30 per vehicle applies.

Where is Hello Lisbon Castelo Apartments located?

Located in Lisbon Old Town, this apartment building is within a 10-minute walk of Castle of São Jorge, Lisbon Cathedral, and Feira da Ladra Flea Market. Commerce Square and Santa Justa Elevator are also within 15 minutes. São Tomé Stop and Lg. Portas Sol Stop are within a 2-minute walk.

Hello Lisbon Castelo Apartments Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 238 out of 695 reviews" "
Rating 8 - Good. 277 out of 695 reviews" "
Rating 6 - Okay. 115 out of 695 reviews" "
Rating 4 - Poor. 47 out of 695 reviews" "
Rating 2 - Terrible. 18 out of 695 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Jetsetter, Canada

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
We stayed in the Family Penthouse suite (4B) so my review is for this room only. The room itself was fantastic with a great location and nice views. It was very large and had 3 balconies. However the service is basically non existent. I asked about wifi issues (couldn't connect) and never heard back so ended up using my mobile data. The bathroom didn't include any toiletries (other than towels and toilet paper), so I had to use dish soap from the kitchen and buy my own shampoo. Again, I asked about this because it was suppose to be included as per the listing, but never got a response. Overall I would recommend staying in the penthouse suite (because of the size and balcony) but not sure about the smaller rooms below without a balcony.
Stayed 4 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

KOH

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room is very nice, the check-in system is painful.
First of all, this automatic check-in system was nothing but pain. The touch panel was dull and did not recognize commands very well. Also, you have to scan passports of all the guest and the scanner did not work well (the information the scanner read was always wrong and it was almost impossible to make correction). Someone was obviously helped us remotely but the communication was not very well (there was a phone, but it did not work. The screen said there is Skype but it was not clear how to use it)....The room was excellent though. Large, clean, and cozy. Another bad thing (hopefully, only this time) was that the upstair neighbors were constantly making huge noises until 1am and from 3am (only quiet for two hours between 1 am and 3am), and there is not way to go upstairs to complain. We had an early flight next day, and basically could not sleep at all. Probably good for a longer stay than for a stop-over....Also, you have to climb a narrow and steep stairs, not good for large luggage, a baby on a pram, or wheel chairs.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Feb 2020

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
At check-in, the lights kept going out. Hard to check in in the dark! We had the same problem at our room door. We bought a flash light to see. The printout regarding the trim was confusing, we woke the people
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice hotel, modern and clean, however washroom didn’t smell really good
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not aware that the access to the main bedroom was only accessible going up so many stairs and had to switch with another person in our group. The smaller bedroom had no closet only a visible rack to hang clothes and poor lighting in the bathroom. A young man was very attentive to our needs. Wish we had seen him from the beginning of our stay. Overall it was ok.
Stayed 6 nights in Sep 2019

10/10 Excellent

Arpita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent. The room was very spacious and clean.
Stayed 3 nights in Sep 2019

10/10 Excellent

Rejaul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Excellent location in the heart of the Alfama and for exploring on foot or tram. Gets a little gritty at night, but not bad. Bathroom could use a little cleaning. There was some black mold spots that I didn't appreciate. The check in kiosk is great and we were able to store our luggage in a storage locker before we were able to check in. The storage lockers could use a little strengthening, though. I would probably stay here again. We also lost something in the room and they were very helpful in getting it back to us.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities
It was like a basement someone turned into a bedroom. It was very noisy from outside street traffic. No amenities.
Stayed 1 night in Aug 2019

8/10 Good

JdJ66, Ottawa Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the city. Vibrant part of town. Excellent air conditioning. Very helpful staff when we checked in.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and nice. Only negative part was there is very limited parking if you have a car. If not, place is great to get to via all methods of transportation..
Stayed 1 night in Aug 2019

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and disgusting hotel
The hotel was absolutely disgusting. There are no signs that it has multiple entrances and the one we had to use had no elevator. The sofa bed didn’t fit two people as advertised. The bed sheets were full of red stains that looked like blood. The bath tub had a huge black spot that looked like dirt that hasn’t been cleaned in months. The towels were extremely dirty, they were supposed to be white but looked yellow. Overall it was a very unpleasant night and I do not recommend booking this hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and big for a family of four. Neighborhood quiet and safe to stay. Location was easy to access public transportation to get anywhere in Lisbon. Highly recommend!
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and the apartment itself had character and was comfortable. Lift didn’t always work and check in screen didn’t work well
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, the property was clean and well maintained. Check in was different and took some getting used to. I prefer the human contact and more personalized experience.
Stayed 3 nights in Jul 2019

8/10 Good

Al

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location and spacious rooms, only downside is finding parking for family vans. A little more information on the subject pre-arrival will be handy for guests.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Jun 2019

10/10 Excellent

Daniel, Oakland, Calif.

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in Lisbon. We were in apartment 4B which was spacious and had a balcony. The staff kept the place very clean, check in was easy and the laundry machines helped a lot. Make sure to buy detergent though. The only complaint we had was the shower - it was a bath tub with a hand held wand but you had to hold the wand to take a shower which was not great. The tub was also slow to drain. Barring that, would definitely stay there again!
Stayed 13 nights in Jun 2019