Find all hotels by Fairmont in Austin, IL from SAR 672

"Great technology forward hotel room"

"Loved it! Great staff up front, beautifully designed room, lovely view and a killer price. Definitely staying here again."

"Amazing in all aspects, just not sure why we need to pay a $32 destination fee, first time ever I have paid such tax."

"People at the front desk were very kind and easy to check in. Room was very nice, clean, and comfortable. "

"Reasonably priced parking structure just across the street. Easy walking distance to Michigan Blvd. Very nice staff. None of the juice or soda options worked at breakfast, other than that the breakfast was great. Rooms were large, but seemed very warm and we weren’t able to get cool enough for sleeping comfortably. But, great restaurants nearby. The kids loved the pool! We would definitely return!"

"While their rooms are great. I have stayed with this location years ago and same.. rooms are great but in 2025 their front desk service / billing has changed. I stayed with them for 4 days extended stay same room. My advice for anyone reading this its best to book through any third party that you find cheaper rates and choose the option to pay now. Do not choose the option to pay at the property like i did because you will have the worst nightmare. They are conducting bad business with guests money. They have charged my card more than one time then only refunded me one of the charges back. Claiming they dont see on their side where they have charged me more than once etc.. when i have the proof on my bank transactions. Also its best to give them the incidental deposit in cash even with that they took my incidental on one of my stays claiming when they tried to collect the room rate & taxes from my card it declined when that were a huge lie they just found a reason to take my deposit. However the deposit issue didnt happen again so i still think its best to pay the deposit in cash when they mention the deposit to you."

"Hotel was nice, clean, great staff and location. Hotel rooms are a little outdated but works "

"Property was clean and beds were very comfortable. We were very pleased that our room was ready early. Checking in and out was easy. We received fantastic service in the restaurant!!!! The only thing that threw a hiccup in our stay was that the hotel is now cashless and I couldn't make change for tipping the coffee shop staff and shuttle driver."

"The staff were helpful and kind. It is such a beautiful hotel. The views from our room were breathtaking."