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"Loved the Grand Hyatt playa! We will always continue coming back!"

"Everyone was very helpful and making sure we had what was needed. Checking in and out was fast. Food was good, saw different variety for lunch and dinner in the buffet section. "

"We had a wonderful vacation at the Grand Riviera Princess. The rooms were clean and well-maintained, with housekeeping provided every day. There were no hidden fees, and the buffet, drinks, and minibar were all included. Room service was excellent. While the variety of foods at the buffet wasn't perfect, it was still quite acceptable. The activities were enjoyable, and some of them were truly outstanding. However, there are a few areas for improvement. There could have been more beds on the beach, and it was surprising that toothbrushes and toothpaste were not provided in the rooms. Additionally, there is a $30 daily fee to access the kids’ club and teens’ club, which we felt was a bit expensive, especially since there were limited activities available for the teens. Beds on the beach should be more, toothbrush and toothpaste were not provided in rooms and that was surprising. You have to pay 30$ daily to access kids club and teens club which is too expensive and there were limited stuffs at least for teens. "

"Great resort"

"Returned customer to this Resort. Friendly staff, good variations of food, excellent customer service, beautiful wildlife found at this resort, great Resort of you like to go snorkeling and look at the fish. "

"The size of whole property "

"I had an amazing stay at Hilton Playa del Carmen! The staff were outstanding—kind, attentive, and always ensuring I was happy. I felt incredibly secure when I forgot my wallet in the room safe, and they promptly called to let me know it was in Lost and Found. Special thanks to Priscilla for her warm welcome, and Samantha, the day manager, for going above and beyond to make my stay perfect, even arranging a room change to enhance my vacation. Also, a big shoutout to Hilda, Marisa, and Karen at Aromas Café, as well as the hardworking and kind buffet staff. Thank you for an unforgettable experience!"

"Beautiful resort & friendly staff"

"Great resort. Dining is great for all inclusive. You just have to reserve dinner in advance as soon as you get a butler. "