Find all hotels by CitizenM Hotels in West Side, NY

"great customer service"

"Very convenient location and friendly staff. "

"Thank you for a nice stay. "

"Very comfortable bed and clean room. Nice breakfast "

"I hadn’t stayed at a hostel before this one, and I was skeptical of any lodging outside of Hotels, Air BnB, and family/friends. I saw this spot had great reviews and the price was perfect for me just moving to NYC with no apartment yet. Once I got there, I realized how spoiled I was & how much I could’ve saved if I had started staying at hostels sooner! The spaces is filled with so many different people from all over the world! Families, individuals & groups were all present. Seeing families made me feel extra safe. The staff was very kind, and since I speak Spanish too, I had to have a couple conversations with staff members before I left. Everyone I spoke with was very friendly, detailed with their jobs, and made my experience even better. They have BIG lockers for luggage storage before & after check-in, a kitchen, yoga room, café, patio, laundry, TV room, and so many other activities and amenities. It’s a great decision for solo travelers or groups! I’ll definitely be back!"

"Spacious, clean, would’ve liked shelves in the bathroom Otherwise, a great choice for accessibility to museums, Central Park and yummy restaurants "

"Was comfortable and spacious enough (as NYC goes) for our family of 3. The cafe was lovely and the front desk staff were very helpful and accomodating! Would visit again!"

"Off the busy areas but very pleased "

"Tv in my room didn’t work. Called the front desk more than once and no one ever came to fix it like they stated that they would. Otherwise excellent hotel, very clean and polite staff. "