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"The showers need to be upgraded"

"We stayed at Karaku for one night and were blown away by how beautiful the hotel was and the exceptional service of the staff, most notably Mr. Lee. I booked a West Wing room with open air onsen that included dinner at 5pm. It felt like a good idea at the time because we planned to do the ropeway and pirate boat ride, but unfortunately when we stayed it decided to snow and those activities were closed. The hotel was so helpful in moving our dinner to 7:30pm so we had time to explore. I kind of regretted that though because the amenities and comfort of the hotel were probably the best we’ve ever experienced. The room was amazing, we didn’t want to leave. Complimentary traditional clothing is provided for comfort around the hotel and the dining room (but not required, as there’s no dress code). They also offer a guest lounge that offered complimentary afternoon and morning snacks and beverages. Highly recommend! The diner was top notch, but recommend if you book the meals, research what you’re getting. We paid for a Japanese style breakfast, but decided to pass on it in the morning. We didn’t do enough research, and wouldn’t have included breakfast or dinner in our reservation if we could do it again (sorry, we’re just not huge seafood lovers, and it was primarily all seafood). Highly recommend staying here! It was expensive, but you literally felt like you were living in luxury here, and to have our own private outdoor onsen was amazing."

"Very convenient to town and area. Great and helpful people."

"We were given a room with a view of the lake. It was gorgeous and nice to sit at the balcony to watch the sunset. A very relaxing stay."

"We stayed for our honeymoon and were upgraded to a suite free of charge - by far the coolest room we've ever stayed in! The staff, the service, the facilities and the restaurant were all fantastic - 5/5. Thank you so much"

"I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance."

"Simple hotel but it has everything you need. The staff is very friendly. I stayed at this hotel to climb Mount Fuji. It was perfect for my needs! Bed is very hard but I like it. Breakfast simple but good. I would stay again! "

"This hotel was an authentic Japanese experience. The staff were lovely. The food was quite good and the onsens we’re incredible. It is a bit remote. They do have a van that can take you to public transportation."

"チェックインはフロントの方が教えてくださったのでキオスクで初めてできました。とはいっても、やってもらっていた時間が多かったですが。恐縮でした。 エレベーターも３台あるので待たなければいけないことありません。 ただベッドは固めでした。それ以外はとても快適でまた利用すると思います。 場所は小田原駅から歩いて３分以内で便利。８階でしたが、エレベーターの騒音、おとなり、上の方の騒音等全くありませんでした。 お世話になりました。ありがとうございます。"