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"Beautiful facility. It met all my expectations as a ryokan. The staff were very hospitable, warm and service oriented. "

"Nice place for a family to stay in Hakone. Nothing really in walking distance, but the hotel does provide a free shuttle service, including from Odawara so contact them too find out more."

"Super nice hotel on the river. Close to a lot of things by bus or taxi. The rooms are really big and the private onsen is wonderful"

"A nice comfortable room with plenty of amenities. We had the Japanese room with views over the mountains, river and train station "

"Excellent hotel. The dinner and the breakfast was great. Snow crab at the breakfast buffet. The in room outdoor hot springs tub was great. "

"I had the most relaxing and healing stay at Ajisai. It is in a beautiful quiet setting and the hot springs are fantastic. The staff was incredibly helpful and even helped me retrieve a lost item. The dinner was very memorable and totally worth it - traditional Japanese food that was quite delicious. I will visit here again someday!"

"We were beyond impressed with our stay! The lake view was beautiful and looked exactly as advertised. The unit was very clean, modern, and spacious. We really appreciated and enjoyed the complimentary beverages (including alcohols), snacks, and even dessert cake! The only small hiccup was during the check-in process where after filling out all the information, we needed to be connected to a virtual agent for live verification. There was no agent available for about 5 minutes - we kept trying and was able to eventually connect with an agent, but it was a little panicky during those 5 minutes."

"Excellent service "

"Opted for half board option and dinner was excellent - lots of choices available and staff ensured that there was sufficient food despite it being the 8PM sitting. While there is no convenience stores nearby, the property is located right beside the ropeway and pirate ship - good for those who are planning to check out these attractions. Room was clean"