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"Best ryokan Onsen experience. The service provided by the hotel is superb. The onsen experience here is top notch"

"This hotel was my favorite out of the 4 we stayed in during our Japan trip. The beds were comfortable, bathroom had all we needed and the balcony gave us the most amazing view in the morning, definitely get a room facing the water and mountain. We could see the Pirate ship as well from our room. I loved that the booking came with buffet meals- fantastic options. I loved our stay in Hakone and this hotel. They even had a feared outdoor foot bath to rest your feet after walking. You could use there onsen or book a private one. So many extras on the property. Just an overall amazing stay during our trip."

"The hotel is very class and offer a lot, one down side is we were ask to pay additional for my son where we had stated clearly the age during booking. Hotel always give reason thy do not link with hotels.com and rules and regulations are different. "

"Convenient and easy to get around "

"An absolutely beautiful hotel, the staff were very welcoming and polite. Their service was exceptional. The luxurious room with private onsen was a wonderful unique experience. The room, furniture and bathroom were in great condition. We would definitely come back! "

"Clean and great staff. Good location for fast train station access, 5 minute walk and close to all the action "

"Great place! Onsen with view of mt Fuji, what could be better? "

"Very nice decoration, friendly staff, decent food, good facilities "

"A true traditional ryokan experience. The feel and service of all the amentities was superb. We were worried about the food as it was very unique. However all of it exceeded expectations. All the food was worth trying and had such an earthy feel to it. The service of the staff members were impeccable. Very kind and helpful. The place is little far to get to. So recommend calling ahead for shuttle service from the ryokan. Highly recommended."