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"The staff was lovely and we had an amazing stay. My kids particularly enjoyed the pools and slide."

"This is my second time at this resort. Very friendly and accommodating. I will be back "

"Si regreso a Cartagena no duraría en volver a quedarme en ese hotel le doy exelente en todo la atención de su trabajadores maravillosos le doy 5 ⭐️"

"Highly recommend. I always love staying at all the Hyatt. So modern, comfortable and cozy. "

"Excellent staff! Very friendly "

"Excellent customer service "

"My wife and I stayed at Bastion Luxury Hotel from June 19-23, 2024. This was our first time visiting Cartagena, Colombia and the staff made our stay so much nicer. The room was very clean, comfortable bed, cold A/C and nice size. The area was great with many restaurants nearby yet away from the hustle and bustle of Cartagena evenings. Jorge at the pool was wonderful and kind. He remembered my wife and my name only after briefly meeting us the day prior. I would definitely stay here again!"

"El personal muy amable y el desayuno delicioso "

"The property is excellent, the service is wonderful. The staff goes above and beyond to make your stay an enjoyable experience. I would highly recommend this resort, and will stay there again if I visit Cartagena in the future. A special “thank you” to Pedro who works near the entrance of the hotel for always greeting us with a smile and helpful hand. "