6/10 Okay
David
Traveled with group
4 January 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Clean, modern guestrooms. Excellent infinity pools with great ocean views. Quick and easy to get an Uber. Friendly staff. And a specific shout-out to Jaider, a superb bartender.
Cons: Three big issues. First, the breakfast buffet (about US$23) was hit or miss. For instance, on one day, they ran out of waffles. The next day they had plenty of waffles, but all were cold. The third day they were literally served partially frozen. Sometimes they would have glasses for juices, sometimes not. Sometimes it was easy to get coffee, sometimes not. Sometimes tables were cleared promptly, sometimes not. And so on. Unfortunately, you don't have any other convenient breakfast options than this.
Second, the elevators are simply ridiculous. There are multiple banks of elevators, each of which allow you to access only certain floors. It was a constant puzzle to figure out which was which because they're not labeled well nor intuitive. For instance, the only way to get to the 12th floor is to go to floor 14 and walk down two flights of stairs.
Third, service at the pools is painfully slow. They simply didn't have enough staff to meet the demand.
David
Stayed 4 nights in Dec 2024