Find Green Hotels in Rugeley

"Had a lovely stay. Was able to check in early which was great. Room was clean, quiet, comfy beds. Pillows were a bit too firm, would suggest a variation to suit all preferences. Staff very friendly. HOWEVER….. I left a small mirror in the room, I phoned the hotel a few hours later once I was home and unpacked to advise them. Was told that housekeeping would check the room and could take anything from 1 day to 7 days for them to report it to reception. I phoned the next day, was told wouldn’t know until 3.00 pm that day (Monday) and I would be phoned after that time. No phone call. Made another call the next day (Tuesday) to be told it had been found, they would weigh the parcel and phone me to make payment, Heard nothing . Phoned again on Sunday, a week after first reporting. Was told it would be posted on Tuesday….. still not had a phone call. Item is not valuable but still wanted it returned. So, hotel is lovely to stay in but please don’t leave anything in your room as you won’t get it back!!! Hotel needs to sort out it’s lost item policy."

"Location was good for central Birmingham Staff really nice and helpful Clean hotel Traffic noise but earplugs provided helped "