Find Hotel with a Concierge in Puerto Marques

"Excellent service in restaurant (Eduardo/Jean Carlos and housekeeping (Karina 9th floor)."

"The views are incredible. The staff and management do a great job of making your stay enjoyable. The food this time took quite a while to arrive at the Bellavista and the beach club, but it was tasty."

"Pasamos muy buenas Vacaciones, buen servicio habitaciones cómodas aunque todavía se ven los estragos del Huracán que les sucedió no hace mucho I A M"

"I love This hotel Resort palm tree 🌴 the sunset 🌅 from this place are wonderful to see it . If I visit Acapulco this is my favorite place . "

"Made feel safe, appreciated very nice customer service "

"My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️"