Find Boutique Hotels in Puerto Marques

"An amazing property with an amazing staff at every turn. Their beach club facilities are spectacular and the views of Acapulco are tremendous. Can you believe they deliver coffee and treats to your private bungalow every morning before breakfast! The overall concept of this facility is daunting and the welcome feel from EVERY employee is genuine. Tiny bit of age condition in the shower. I can't say enough about the thought that went into this design. Oh, you have your own pool to share with only 1 other. Be prepared for a lot of gloss white with pink trim, even on the employees. "

"My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️"