Find all hotels by Independent in Playa del Carmen Centro from SAR 102

"customer service "

"We are a family of three and stayed at the family apartment. The room is very spacious and clean. Staff is very friendly. We particularly like the size of the apartment. It is also a very convenient location with lots of shopping and restaurants nearby. We were very happy with our stay."

"Great!"

"Hotel was hard to find ! No free/easy parking available...had to pay $20 to private park."

"Upon taking the 1-hour ADO bus from Cancun International Airport to Playa del Carmen, I arrived at Areia within 2 minutes of walking distance from the bus drop-off location. Besides beaching directly beachfront, this hotel is immediately surrounded by multiple avenues of shops, cafes, and eateries. I am so thankful that Areia gives access to the beach club accessible within a few feet by the pool and daily breakfast before 11am. My room had everything I needed as a solo traveler: nice bed with great bedding, large TV with pre-built Netflix and other streaming services, small safe, simple bathroom with towels, shampoo/conditioner/body wash/liquid soap, and a desk/chair. The pool is cute and small with beach beds ready to enjoy. The only thing that I'd say is that you're obviously in the middle of the tourist avenues so outdoor music may reverb during the weekends but not disturbingly so at all. Housekeeping service was done routinely. Upon checkin, you'd get a wristband - which gives you access to the beach club open morning till early evening. Just ask for a beach towel at the front desk. I am thankful for the staff that keeps this little gem clean and safe! I'll make sure to tell my friends about this hotel."

"We stayed at the Fives Downtown last week and could not have been more pleased or treated better. From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff — we loved it all. As a family of five (husband and I and three kids) travelling to Mexico for the first time, we were anxious about whether or not the accommodations and location would suit our family, but they did. The hotel walkability is perfect walkable distance to many attractions and kid-friendly restaurants. Easy and walkable access to the ferry, the ADO Bus and taxis. Cleaning service for our rooms was superb, and Ernesto, the GM/director of operations made sure we had everything we needed, gave us recommendations on activities for the kids, and even helped us locate one of our kid’s missing backpacks that we accidentally left in a cab. He even gave our kiddos some food pellets to feed the turtles in the hotel lobby. Nice touch! We also want to thank Nicole, Adrian and Israel, who warmly greeted and waited on our family each morning for breakfast at the hotel restaurant (Mercatto). We honestly could not have asked for a better stay in Playa Del Carmen. Would highly recommend!!!"

"Very clean, very good breakfast and friendly staff. "

"Excellent place to stay. Had no complaints. Location was amazing. While near the beach and Quinta Avenida, it was a quiet location and we heard no noise from nearby businesses. Staff was friendly and helpful. Would definitely do again. "

"Great place. Extended my stay because of how great the atmosphere was and the variety of plants and animals. We loved seeing the bats swoop through in the morning getting the bugs. No bugs to be found on the property. Lots of cool lizards running around though and the staff were always very friendly and helpful. Omar at the front gate was very courteous and helps with the luggage and any questions. I went in and out a lot because of all of our appointments and running to the store and they never made it seem like it was a pain to buzz me in every time to the property which was nice. Overall great experience and definitely great value for the money. I've stayed at five star resorts that didn't have as helpful staff. Will definitely return. Only downside was the noisiness from the bar, Disco, hostel across the street but we knew about it beforehand and it wasn't really an issue. The location is Central to a lot of the nightlife so there is no avoiding it wherever you go. 10/10 "