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The Palm at Playa

4.0 star property
Hotel with free parking, steps from Quinta Avenida

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Photo gallery for The Palm at Playa

Rooftop terrace
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
  • Breakfast available
  • Room service
  • Pool
The current price is SAR 304
SAR 378 total
includes taxes & fees
24 Mar - 25 Mar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Day bed
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Day bed
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
A short walk from Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, The Palm at Playa provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and a 24-hour front desk
  • A front-desk safe, tour/ticket assistance, and an elevator
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite parking
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 200-250 for adults and MXN 150-200 for children
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Hot tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • Beach towels
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–10:00 PM.

Is The Palm at Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 463 out of 1004 reviews
Rating 8 - Good. 237 out of 1004 reviews
Rating 6 - Okay. 143 out of 1004 reviews
Rating 4 - Poor. 74 out of 1004 reviews
Rating 2 - Terrible. 87 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooftop bar, restaurant , pool
Stayed 14 nights in Feb 2025

6/10 Okay

Silvia

Liked: Cleanliness
Its is near everyrhing has a great location
Stayed 8 nights in Jan 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I ever slept in. Would’ve loved one blanket though. The pool was great and loved the courtyard area. Very central and close to shopping and the beach. Would definitely stay here again.
Stayed 3 nights in Feb 2025

8/10 Good

Brian Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location, within walking distance to beach, dining, shopping and the ferry.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2024

8/10 Good

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Stayed 7 nights in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great atay
Stayed 3 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the king suite, living room and kitchenette with a big balcony. The Palm was exactly what we wanted. Close to everything. If you don’t like noise being kitty corner to 5th Ave strip there are a few places with loud music close by, we still didn’t find it bothersome. The staff was friendly and very helpful. We had a wonderful experience!
Stayed 9 nights in Dec 2024

6/10 Okay

peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lacks attention to live!!! Repairs required, modernisation
Stayed 11 nights in Jan 2025

2/10 Terrible

Sean van

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel. Pounding music till late in the morning, front desk staff were terrible, bed only had a sheet, water temp in shower was cold, a 2 star at best, but more like a 1 star.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here in 7 months.. cannot wait to go back again very soon
Stayed 10 nights in Nov 2024

10/10 Excellent

Xavier

Liked: Staff & service, amenities, property conditions & facilities
The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Stayed 7 nights in Dec 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Stayed 5 nights in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2024

6/10 Okay

Michael

Disliked: Staff & service, amenities
Looks better on pictures then in real life. But it’s a ok place to stay. Close to shops but also bars and clubs so very noisy at night. Pool on the roof is nice. They have a good private parking under the building. Room very big, cleaning we have Ronald some days they forget. Only 2 towels no iron or hairdryer in the room. Not sure we’re coming back again.
Stayed 5 nights in Jan 2025

2/10 Terrible

Uriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about the property, except for the rooftop since it’s separate from the supposed all inclusive hotel. They have a nice friendly staff upstairs. But besides that. All was horrible. Every time I went towards the front desk, there was a different person complaining about something related to the rooms... I guess I would recommend to read reviews before paying an excessive amount for what it actually offers and not what you are promised
Stayed 2 nights in Feb 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly good value for money, very large room and ideal location
Stayed 10 nights in Sep 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice garden and rooftop pool
Stayed 7 nights in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service, amenities
Three good things about this hotel: The rooftop bar. The walkable location. The parking. Disorganized reception. Had to leave a deposition for things that should come with the room for the amount of money you spend to book ($200 pesos for an iron, $100 for a second key). No fridge. 1st night was horrible. Could hear the music blasting from somewhere outside until 4am (I was on the 3rd floor). Every other night was fine. Good taco spot across the street that stays open to 4am and good thing was that Oxxo was around the corner. Because couldn’t get anything from the front desk…
Stayed 4 nights in Feb 2025

4/10 Poor

Shawn

Disliked: Cleanliness, amenities, property conditions & facilities
Property was fairly rundowned Went and bought our own cleaning supplies before we use the counters fridge didn't work. Took 2 days for them to replace it. The towels are like sandpaper. They don't give me any blankets Happy hour all over the hotels says it's 4:00 till 7:00 but it's actually only till 6. :00 they only have two umbrellas on the roof for shade
Stayed 7 nights in Feb 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely room and met my needs for two nights. Next time I’ll be asking for the loft as it would have been nice to have a beer fridge to keep things cool.
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Excellent
Stayed 2 nights in Nov 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is very good except for the breakfast is not worth it very simple and take way too long to serve..
Stayed 3 nights in Nov 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 5 nights in Dec 2024

2/10 Terrible

Latoya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.
Stayed 6 nights in Dec 2024