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Luciana Hotel & Beach Club

3.0 star property
On beach with outdoor pool, near Quinta Avenida

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Photo gallery for Luciana Hotel & Beach Club

Terrace/patio
In-room safe, blackout drapes, iron/ironing board, free WiFi
Deluxe Room, Partial Sea View | Living area | Smart TV
Exterior
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Outdoor Space
  • Free WiFi
The current price is SAR 308
SAR 400 total
includes taxes & fees
27 Mar - 28 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Studio
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Balcony, Ocean View

Deluxe Room, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 25 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Studio
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Renovated in 2025
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 25 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 7 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Xcaret Eco Theme Park - 13 min drive - 10.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪The Roof Bar - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬3 min walk
  • ‪Tropical Playa del Carmen - ‬3 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Luciana Hotel & Beach Club

On beach with outdoor pool, near Quinta Avenida
When you stay at this beach aparthotel you can enjoy umbrellas, sun loungers, and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker, and a Smart TV with satellite channels. A hair dryer, a safe, and a shower are among the other amenities that guests will find. Housekeeping is available on request.
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Beach

  • On the beach
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Refrigerator (mini)
  • Coffee/tea maker

Dining

  • 1 restaurant
  • 1 bar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Soap
  • Towels provided
  • Toilet paper
  • Hair dryer
  • Shampoo

Entertainment

  • Smart TV with satellite service

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • 4 stairs to reach property
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Change of bedsheets (on request)
  • 24-hour front desk
  • Change of towels (on request)

Location highlights

  • Near the sea
  • On the waterfront
  • In the city center
  • In the entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 22 rooms
  • 3 floors
  • 2 buildings
  • Built in 2002
  • Traditional architecture
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Frequently asked questions

Does Luciana Hotel & Beach Club have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Luciana Hotel & Beach Club pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Luciana Hotel & Beach Club?

This property doesn't offer parking.

What time is check-in at Luciana Hotel & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Luciana Hotel & Beach Club?

Check-out is at noon. Late check-out is available for a fee.

Where is Luciana Hotel & Beach Club located?

Located in Downtown Playa del Carmen, this beachfront aparthotel is in the city center and within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal, and Mamitas Beach. Gran Coyote Golf and Xplor Theme Park are also within 6 mi (10 km).

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Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 244 out of 515 reviews
Rating 8 - Good. 146 out of 515 reviews
Rating 6 - Okay. 62 out of 515 reviews
Rating 4 - Poor. 29 out of 515 reviews
Rating 2 - Terrible. 34 out of 515 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Great Access to beach, friendliness of beach/bar area personnel
Stayed 2 nights in Feb 2025

10/10 Excellent

Mailis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Right on the beach with chairs and umbrellas available. The swimming pool was really clean and great for the kids.
Stayed 2 nights in Mar 2025

8/10 Good

Vlad

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable rooms, bar located on the beach, friendly personnel. I would definitely return.
Stayed 1 night in Mar 2025

4/10 Poor

Marysol

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The place is clean and nice, but the card (key) didn't work I could not go to sleep until late then the next day they forgot to save me a beach chair that was only for International tourist . 😡
Stayed 3 nights in Feb 2025

8/10 Good

Joanne

Liked: Cleanliness
This is the hotel we chose to stay after a terrible night at another place. This place was formerly Playa Maya Beach Hotel that we have stayed at before. The rooms do need upgrading which I think they are doing slowly. Bed was ok but somewhat hard. Staff mostly spoke Spanish but food and service was excellent! The chef Victor went out of his way to cook whatever you wanted and it was most excellent. The best is that it is right on the beach and they have very comfortable beach chairs and beds! There are a few stairs to contend with but all in all, I would stay here again! They were installing new refrigerators when we left.
Stayed 6 nights in Feb 2025

6/10 Okay

Dinah Elizabeth

Liked: Cleanliness, property conditions & facilities, communication
Small hotel which is good
Stayed 7 nights in Apr 2024

10/10 Excellent

young

Liked: Cleanliness, communication
Nice and clean beach front very friendly good breakfast.
Stayed 7 nights in Sep 2022

8/10 Good

Venkata Srinivasarao Chekuri

Liked: Cleanliness, communication
Enjoyed our stay. Little interior to public access
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, amenities, communication
Beautiful beach front experience, great staff, great access to all activities in the water on the beach and in town!
Stayed 7 nights in Nov 2022

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
The breakfast and the service was great,
Stayed 2 nights in Oct 2022

2/10 Terrible

Stacy

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We booked a deluxe room with Oceanview and patio, king bed through Expedia. When we checked in, they tried giving us a ground floor room with no view, no patio, and two beds. I went back to the reception and they moved us up one floor to a room with a balcony and Oceanview, however, it was a basic room, not the deluxe. It did not have a king bed, but had two double beds. It was much smaller, with no sitting area as stated in the listing, and was extremely dirty. There was sand on the floor throughout, mold on the shower doors and ceiling, blood on the bathroom floor. The furniture was dated and nothing like advertised. We were told they did not have another room. We paid extra for the upgraded room category and did not receive it. I feel we should be refunded a portion of what we paid as we did not receive what we paid for. We absolutely will not stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities, communication
A returning customer, this hotel is beautiful and has the front entrance in front of the beach so it's very relaxing to see. I always recommend Playa Maya Hotel :)
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveler

Great day at the beach. Perfect proximity.
Stayed 1 night in Feb 2024

10/10 Excellent

martin

Liked: Cleanliness, property conditions & facilities, communication
Great hotel and staff. Beach and bar are both really good
Stayed 7 nights in Nov 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities, communication
Beautiful place to stay & the food is delicious!! Everyone is very nice and friendly. Great location!
Stayed 10 nights in Sep 2022

8/10 Good

Lendy

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is amazing. Employees were great!
Stayed 2 nights in Feb 2023

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great service for food and drink at the beach. Very friendly and great food.
Stayed 2 nights in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location: beachfront. Friendly staff. Delicious food in the restaurant
Stayed 1 night in Sep 2022

6/10 Okay

Alfred

Liked: Cleanliness, communication
Nice staff, spacious room, ample hot water, good views of ocean. Rocky beach, seaweed discolored water, a bit run down, wifi a bit spotty.
Stayed 3 nights in Mar 2024

10/10 Excellent

susan

Liked: Cleanliness, room comfort, communication
Had a Very Nice stay!!!! This is the Third Time Staying with Playa Maya. Plan to Stay Again Next Year!!! Thank You for the Wonderful Stay!!!!!
Stayed 10 nights in Feb 2023

10/10 Excellent

Sergio

Liked: Cleanliness, communication
Beach *)& pool
Stayed 2 nights in Oct 2023

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities, communication
Clean rooms, super friendly staff only think the breakfast includes is limited but everting else super good
Stayed 1 night in Oct 2022

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked how close we were from the beach. All the staff were very cordial and helpful.
Stayed 4 nights in Oct 2022

8/10 Good

Jean Pierre

Liked: Property conditions & facilities, communication
The property needs a direct access from Calle 8 NTE and not to have your shoes wet by the ocean while accessing the hotel by the beach - the rest was fine and the management are excellent people and very hospitable
Stayed 2 nights in Apr 2024

8/10 Good

max

Liked: Cleanliness, communication
Great little hotel right on the beach. Clean, friendly and affordable. Be aware that like with every other small beachfront hotel in the area, you do not have parking and have to pay for street parking or a parking lot.
Stayed 3 nights in Jul 2023