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"Long stairway up to lobby. Staff carried our luggage up but it was very inconvenient to get to parking. We left to go out to dinner and there was no parking available. I phoned the hotel and they gave me directions to another parking lot which turned out to be several blocks away. We are elderly and this was without a doubt the worst parking situation I have encountered. It was pouring rain and very dark. When we checked in originally we had to pay another $15 because we were 2 hours early. Is this a common practice? Nice room but I will not stay here again"

"Hidden gem , love staying here "

"Met our needs for the purposes of our trip. "

"Clean and inexpensive. "

"Great place for a night's rest. Nice view of the harbour!"

"Sorry can't remember name but host was very friendly and helpful. Great place to stay."

"Excellent staff helpful and knowledgeable "

"Love the elegance and old world glam that this hotel has. You walk in and are transported back in time. The lovely desk clerk was such a helpful, welcoming addition to the vibe. When we come to Nanaimo I try and book here because of the staff and the rooms. "

"Great stay love it "