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"In room 1321. Both beds and pillows were terrible after 2 days our backs are still hurting. The sliding glass doors are terrible. When wind blows the howling wind around the doors is deafening. I packed pillows around them to quieten them. The light comeing under interior door is to much. All that being said i don't mean it as a complaint. We will definitely stay again. We both love it there. There just needs to be a little maintenance done. The place looks great as i remember it 50 years ago. Not complaining the place just needs maintenance Thanks for the good food and coffee and relaxation "

"We went and had a blast the room was so nice and clean"

"Property was good pool was a little cold so I couldn’t stand to get in and hot tub was really crowded so I didn’t get in only down fall. My daughter complained of the pool temp too and didn’t stay in too long"

"The only issue was checking in. Waiting over an hour with only two people checking guests in was a little ridiculous but overall it's an amazing place."

"Great location, right by lots of cool places to eat and shop. Trolley stop very close by, can walk to it. Jacuzzi bathtub is awesome, as is the private balcony. Only complaints we had were minor things: shorted out light switches, missing light bulbs, tv remote didn't control the tv. However, the one single thing that would make me reconsider staying here again: the elevators. Extremely slow and seem to have a mind of their own when it comes to going up or down. Never seen an elevator behave the way this one did. Overall, great place! Some minor repairs and adjustments would make this a no-brainer for all of our visits to Gatlinburg! Also, if you stay, go to the Log Cabin Pancake House across the street!"

"We got such a good deal on this hotel, it was a little scary. We were afraid it may be “not so nice”. To our surprise, it was great! Very quaint, within walking distance of town, very cool river view deck. The staff was outstanding- friendly and professional. We definitely found an amazing deal via Expedia. We would definitely come back again. "

"Clean, convenient, and kind staff quick to help with extra towels, nice rooms over the river. "

"Will be staying again "

"An impromptu getaway proved to be very relaxing at your location!! Everyone was extremely nice & helpful!! Breakfast was great to start the day. The location was perfect for walking to all of the special shops & evenings on the balcony enjoying watching the activities."