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"An Experience That Started with Challenges but Ended with Outstanding Customer Service During my recent stay at Barceló Guatemala City, I faced some difficulties while trying to extend my reservation and avoid changing rooms. Initially, the experience was not what I expected, as I encountered communication barriers and a lack of clarity regarding the available options. However, I want to acknowledge that the hotel responded positively. After I shared my concerns, the team demonstrated...

"Short drive from and to the airport, the staff is amazing, rooms are well kept "

"The staff is very helpful. Shuttle service was smooth. We loved our stay and will be back!"

"We have stayed at this property a few times and keep coming back because we love everything about it. We highly recommend it! It is beautiful, clean, fancy, and safe. You never have to leave the property because everything you need is beneath you. Our goal is to dine at all of the amazing restaurants. "

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"Excelent"

"Service is great and rooms are beautful. The rooms on the 9th executive floor only have a single door between them so noise is easily heard through the door. Hot tub was very dirty the second day we were there but overall a very nice hotel. "

"Wonderful stay… The Hotel Staff is courteous and professional. Great experience. Home away from Home."