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"We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel. "

"It’s a new property, everything is pretty, exactly like the pictures online. The location is perfect because it’s exactly at the train station, so it’s very convenient. The breakfast buffet was very good, with a lot of variety. The staff was friendly and eager to help with anything we needed. It was a great find and I definitely recommend this hotel. "

"Right on lake. Helpful staff. Room view was amazing. "

"Great property"

"I haven't seen a better spa experience. The indoor pool, steam room, sauna, and the outdoor hot tub with the most amazing view is the best I have ever ever witnessed. I used to look forward to come back in time and make use of them. Breakfast spread is very diverse and delicious too. The service is top notch. Only a small gripe that got taken care of in no time. We booked a 'Comfort Double Room'. The pictures on hotel.com suggested that it has balcony with mountain view. When we reached there, they said we had an upgrade to a triple room, which was apparently bigged. However, after checking in we realized that the triple rooms was a bit stuffy and with no balcony. We requested a change and they were kind enough to do that. "

"5 min walking to train station, super friendly staff, river view from room, everything is great "

"Lovely hotel that allowed me to check in early as the room was ready! Really appreciate this!"

"It was tremendous hotel in this area. I was really enjoying the hotel all day. "

"Room 4 has the best balcony ever! Sits right above Harry’s Ski Bar, so there is some great music and people watching every afternoon. "