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"Everything was great no complaints. Everything was clean, rooms are a bit dated but that’s sometimes enjoyable and comes with personality verses everything upgrading to looking like a dentist office. Only complaint I had was I requested via hotels.com app that the room not be entered/cleaned during my two night stay and they did enter and clean. Suggest commenting directly to the staff and not using the hotels messaging feature."

"nice place "

"Great friendly check in. Helpful . "

"It was great"

"😊"

"Very clean and quiet, quick room service, very helpful staff, great location and taxis right out the front door. "

"Great place to stay overnight when flying out of Waterloo airport. Nice restaurants, shopping across the road. Easy access from hiway. Clean nice rooms "

"The hotel is beautiful, the room clean and spacious. However ,i booked Sunday ,check in at 4 Found out afterwards the waterslide closes Sunday at 4 ,they do not consider Sunday the weekend. I had 3 very upset grandchildren Extremely disappointing considering I paid $300 to stay in the worst neighborhood in London for that sole reason The bath tub in the room also was useless as the drain wouldnt close"