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"- customer service lacking - no luggage trolley - no room allocated, waited up to 15 mins for check in - Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet - key card not working - rooms a bit of a maze - townhouse room - could hear the neighbours - parking supposed to be free, but received a parking ticket which now having to challenge"

"Excellent stay as usual, wouldn't go past the Arden. Staff always helpful and friendly. So handy for the NEC"

"The staff are always helpful when I check in here "

"The hotel is very clean and comfortable "

"• Room was massive, spacious and clean with a lovely bathroom • Staff were all friendly and lovely • Complimentary flapjack on arrival • Parking was good and so many spaces available • Best breakfast we have ever had in a hotel • Easy walking distance to shopping centre • Bar was okay and decent selection of drinks - Swimming pool hot tub was ok but the changing rooms was nothing short of shocking and disgusting. Only biggest downside of this hotel. - Was not exactly the most soundproof of...

"Stayed one night Here. Pleasant. Was a bit noisy (I could here the heavy footed person in room on floor above me crossing floor to go to the toilet during the night - kept waking me up), and The coffee machine at breakfast had run out of milk (so no cappuccino). Minor things but room to improve easily. Otherwise, I had a good night here and would return. Thank you. "

"We stayed at the Regency for 1 night in an Executive Room. The room was spacious however it was tired in places. The hotel is good value for money but could benefit from an update. Staff were friendly and parking was plentiful."

"For B&B it is excellent very cleàn over all perfect location, transport,and restaurant every thing easily nearby."