Find Hotel with a Concierge in Shangcheng

"Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay."

"Great location. Almost next to West Lake. Our room even has a partial view of the lake. A bus stop right in front of the hotel. Very nice and efficient staff. Plenty of food choice across the street. One drawback: For some reason, it is hard to get a taxi in front of the hotel. Better across the street. "

"It's about 5 - 10 min walk from Subway station. There is a bus stop in front of the hotel, where you can take airport bus to the airport, need to buy ticket first at a tour agency nearby hotel (ask fo location at the hotel). Wifi is ok. "

"The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep,...

"the hotel was perfect and it was very clean. but THE LOCATION OF HOTEL AS MENTIONED ON THE WEBSITE IS NOT SAME. IT IS ATLEAST 45MINUTES METRO RIDE FROM WESTLAKE AREA. please recheck and correct so others do not face the same problem. the hotel is not in hangzhou, but in a suburb of yuyang."

"The service is worser than 2017, room cleaning hasn’t washed cup, some guests were smoking at the room and opened their room "

"Good location to west lake."