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UrCove by Hyatt Hangzhou Westlake

4.0 star property
Hotel with a 24-hour fitness center, near Hangzhou Jiali Center

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Photo gallery for UrCove by Hyatt Hangzhou Westlake

Exterior
Reception
Business center
Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior King room

Superior King room | Down comforters, free minibar, in-room safe, blackout drapes

Superior King room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes

Junior Double Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Down comforters, free minibar, in-room safe, blackout drapes

Executive Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room | Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area | 55-inch LCD TV with cable channels, smart speakers

Business Deluxe King Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout drapes/curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006

Getting around

  • East Railway Station - 8 min drive
  • Longxiangqiao Station - 10 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive

Restaurants

  • ‪五芳斋 - ‬1 min walk
  • ‪悦旺土菜馆 - ‬1 min walk
  • ‪娃哈哈同乐大酒店 - ‬3 min walk
  • ‪杭州市医学情报中心 - ‬1 min walk
  • ‪金碧辉煌餐饮 - ‬4 min walk

About this property

UrCove by Hyatt Hangzhou Westlake

Upscale hotel revitalized in 2022 and located near West Lake
Located close to Hangzhou Jiali Center and Wulin Night Market, UrCove by Hyatt Hangzhou Westlake provides laundry facilities, a 24-hour gym, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self-serve breakfast (surcharge), a porter/bellhop, and a 24-hour front desk
  • Tour/ticket assistance, concierge services, and multilingual staff
  • Luggage storage
Room features
All 191 rooms boast comforts such as air conditioning and smart speakers, in addition to thoughtful touches like free stocked minibars and free WiFi.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LCD TVs with cable channels
  • Wardrobes/closets, mini fridges, and smart speakers

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for self-serve breakfast: approximately CNY 99 for adults and CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Is UrCove by Hyatt Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

What time is check-in at UrCove by Hyatt Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at UrCove by Hyatt Hangzhou Westlake?

Check-out is at noon.

Where is UrCove by Hyatt Hangzhou Westlake located?

Located in Shangcheng, this hotel is within a 15-minute walk of Hangzhou Jiali Center and West Lake. Wulin Night Market and Hangzhou China Silk Town are also within 1 mi (2 km). Longxiangqiao Station is 10 minutes by foot and Wan’an Bridge Station is 12 minutes.

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UrCove by Hyatt Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Derek Khoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024

10/10 Excellent

Ying Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024

10/10 Excellent

Adelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024

10/10 Excellent

QI XIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024

8/10 Good

Darren

Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very convenient location and high CP hotel!
The room is good, but the coffee machine is not easy to use need staff's help. The room soundproofing is poor, can hear the other room people talking in the night!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very high tech hotel
Stayed 4 nights in May 2024

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Stayed 5 nights in Apr 2024

10/10 Excellent

ZHI YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Stayed 1 night in May 2024

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024

6/10 Okay

Gordon

Liked: Staff & service, property conditions & facilities
Disapointed
Booked two rooms that's were supposed to be supior king suites but instead got placed in the standard king suites facing a parking lot and old building. This automatically is a fail but it was a busy weekend and we didn't want to complain. Overall going after the Japanese look and Tech theme with robots for room service. Overall I had to hand was the floors on the first day as my shoes were sticking to something and we have a baby so better safe than sorry. Great location on shopping street close to transit and west Lake. Overall if we had been given the rooms we booked it would have been a 6 but not delivering on your promis a 3.
Stayed 2 nights in May 2024

6/10 Okay

Ka Yan

Liked: Cleanliness
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Stayed 3 nights in Jan 2024

8/10 Good

Keefe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erinomainen valinta!
Tämä oli hyvä. Standart-huoneen taso ylitti odotukset, menisi vähintään luokkaa korkeammastakin. Loistava suihku, erillinen automaatti-wc, huoneessa sekä toimiva lämmitys että viilennys, maksuttomat vedet ja limpparit jääkaapissa + hammasharjat yms, tilava huone ja iso sänky hyvillä tyynyillä. Wifi ok. Kiinalaiseen keskitasoon nähden todella siisti ja länsimainen, henkilökunnan englantikin riittävää. Hinta oli myös ok, ei halvin, mutta kerrankin maksoi mielellään. Loistava sijainti. Fengqi Roadin metroaseman C3-sisäänkäynti avain hotellin edessä. Tien toisella puolen ostoskeskus ja iltamarkkinakatu. Lähistöllä rafloja ja baareja jonkin verran. Miinukset vain huonosta huoneen ovesta, joka päästää äänet läpi. Isolta tietä ei tule liikaa meteliä. Sänky olisi myös kaivannut petaria. Jos joskus tulisin uudestaan Hangzhouhun, majoittuisin ehdottomastii täällä. En kyllä tule.
Stayed 2 nights in Nov 2024

10/10 Excellent

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地鐵鳳起路站C2出口，交通方便。 服務員言言小姐英語流利，方便溝通。
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
隔音不佳. 早餐用餐環境可加強.
Stayed 3 nights in Nov 2024

8/10 Good

Ching Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024