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Kempinski Hotel Hangzhou

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Hangzhou

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Hangzhou

Terrace/patio
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Room service
    Room service
The price is SAR 440
SAR 514 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, River View (Grand Canal View Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds, River View (Grand Canal View Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
Sofitel Hangzhou Westlake
Pool
Parking included
Free WiFi
Restaurant
8.4 out of 10, Very Good, (416)
The price is SAR 415
SAR 472 total
includes taxes & fees
7 Dec - 8 Dec
Sofitel Hangzhou Westlake

About the neighborhood

Map
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • Wulin Square - 6 min drive - 5.6 km
  • Hangzhou Tower Shopping Mall - 6 min drive - 5.5 km
  • Broken Bridge - 7 min drive - 6.7 km
  • West Lake - 7 min drive - 6.8 km
  • Lingyin Temple - 11 min drive - 10.3 km

Getting around

  • Xiangji Temple Station - 6 min walk
  • East Railway Station (East Square) Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪汉舍小雅杭州会馆 - ‬9 min walk
  • ‪山葵家精致料理寿司吧 - ‬6 min walk
  • ‪星巴克 - ‬5 min walk
  • ‪香樟银湖墅 - ‬7 min walk
  • ‪星巴克 - ‬7 min walk

About this property

Kempinski Hotel Hangzhou

Luxury eco-certified hotel near Wulin Square
Located close to Hangzhou Tower Shopping Mall, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. Indulge in a sports massage, a body treatment, and a body scrub at Kempinski The Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), massage treatment rooms, and concierge services
  • A 24-hour front desk, smoke-free premises, and an elevator
Room features
All 326 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • Children's slippers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 164 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Morph Rooftop Bar
  • Zi Chen
  • Freida
  • Berthold Delikatessen
  • Kitchen at K

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (21528 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Coffee/tea filters (reusable)
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 164 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Kempinski Hotel Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Kempinski Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Hangzhou?

Self parking is free at this property.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Hangzhou?

Check-out is at noon.

Where is Kempinski Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within 6 mi (10 km) of Hangzhou Tower Shopping Mall, Wulin Square, and Broken Bridge. West Lake and Hangzhou Botanical Garden are also within 6 mi (10 km). Xiangji Temple Station is 6 minutes by foot and Daguan Station is 12 minutes.

Kempinski Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yuk King

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Feedback
第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019