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"The hotel’s highlight is its onsen, especially the one on the 5th floor! The overall service is good, there is live music, free snacks and ice cream in the lobby area. The ground floor bar is nice too. Given the remoteness of the area, an on site gym would have been good. The buffet dinner wasn’t too bad but it felt like quantity over quality. "

"Location was excellent Staff were excellent Hotel Food was very good.Shuttle bus made it easy to get to the hotel from the railway station. Unfortunately the room provided (421) was lacking any view other than the local gas station. (Neither lake or garden view)"

"Amazing views of mount fuji! Only recommendation is to make dinner reservations in advance since there is not food available if you don’t have a reservation and there is nothing near the hotel."

"I was looking for a Ryokan with breakfast and dinner (half board( included) that has the Japanese spa in the hotel. Although this didn’t have the set dinner I was looking for, the buffet style dinner to me is equally as good with decent selection. We (fam of 4 with 2 teenage kids) stayed in Kai’s ese style room and we were impressed by the size of the room as well as the direct view of Fuji mountain (when it decides to appear). Hotel is 5 min walk to the cable car station and 1 stop from the black eggs. It has shuttle to 2 bus stops too that is convenient. 1 of the bus stop is a 5 min walk too. Overall I loved it. Would recommend. "

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"Every staff member we interacted with was so nice and gave amazing service. Great group of people working here. Thank you so much."

"Had an incredible time here! The food was amazing, the staff was always helpful and the atmosphere was relaxing making it a perfect place to relax!"

"Very excellent onsen! The traditional style room was immensely comfortable and the dinner and breakfast meals were very filling and satisfying."

"10/10 for the multi-course dinner and the incredible service by the hotel staff, in helping repair my wife’s eyeglasses that broke unexpectedly. This hotel is one we will remember for a long time! "