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"Loved it"

"This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available. "

"Clean and freindly"

"Everything The staff, breakfast is superior above all others."

"Great trip and comfortable hotel "

"Great stay. They greet you upon arrival, our guide works with the staff to get us checked in. The bellman is very efficient in getting your bags to you. Nice garden area to enjoy drinks. Checkout was easy and bags are taken to your vehicle. "

"Compared to the rest of the southern sun hotels I’ve used over the years. This is the worst!! The rooms are not appealing, the towels are not clean. They look something between white and brown. The bathrooms are a turn off. The workmanship on the plumbing is just untidy. This hotel needs a serious revamp. The walkways are so dull. It looks so dingy. "

"Staff were friendly and helpful to meet any of my needs. The buffet breakfast was average but all I needed. The room was comfortable and the Hotel was in a good location for where I needed to go. "

"The most incredible staff anywhere. Friendly knowledgeable and always ready to help!"

"So friendly! Wonderful experience! This was our second stay in 2 years and although it isn’t super close to airport, I feel like I could bypass other options because of the service, cleanliness, and great restaurant!"