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Nairobi Serena Hotel

5.0 star property
Art Deco hotel with a full-service spa connected to the convention center in Nairobi

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Interior detail
Exterior detail
Terrace/patio
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Gym
The price is SAR 702
SAR 828 total
includes taxes & fees
6 Jan - 7 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite, Park View

Executive Suite, Park View | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite, Park View

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area | Minibar, in-room safe, individually furnished, desk

Superior Room with sit out area

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
LCD TV
Renovated in 2019
Separate bathtub and shower
Hair dryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bathtub and shower
Hair dryer
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
LCD TV
Renovated in 2019
Separate bathtub and shower
Hair dryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Junior Suite, Corner | Minibar, in-room safe, individually furnished, desk

Junior Suite, Corner

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Radisson Blu Hotel & Residence, Nairobi Arboretum

Pool
Spa
Parking included
Free WiFi
9.4 out of 10, Exceptional, (181)
The price is SAR 571
SAR 714 total
includes taxes & fees
28 Dec - 29 Dec
Radisson Blu Hotel & Residence, Nairobi Arboretum

About the neighborhood

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Uhuru Park - 8 min walk
  • University of Nairobi - 11 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Nairobi Hospital - 3 min drive
  • The Aga Khan University Hospital - 4 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Family-friendly hotel revitalized in 2019 and located near Uhuru Park
Located close to University of Nairobi and Nairobi Hospital, Nairobi Serena Hotel provides an adjacent golf course, a swim-up bar, and a poolside bar. Tee up with amenities like golf caddies at this hotel. Indulge in a body scrub, aromatherapy, and a body treatment at the onsite spa. The on-site international cuisine restaurant, Cafe Magreb Restaurant, offers breakfast, brunch, lunch, and dinner. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 199 individually furnished rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Designer toiletries, separate tubs/showers, and hair dryers
  • 21-inch LCD TVs with premium channels
  • Childcare services, coffee/tea makers, and daily housekeeping

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Magreb Restaurant
  • The Pool Terrace and Bar
  • The Aksum Bar
  • The Mandhari Restaurant
  • H&S Pan-Asian Restaurant

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property - September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 100.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Nairobi Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nairobi Serena Hotel?

Self parking is free at this property.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM– midnight for a fee of 75%.

What time is check-out at Nairobi Serena Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Nairobi Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 4000 per person applies.

Where is Nairobi Serena Hotel located?

This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Uhuru Park and University of Nairobi. Nairobi Hospital and The Aga Khan University Hospital are also within 3 mi (5 km).

Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 270 reviews" "
Rating 8 - Good. 62 out of 270 reviews" "
Rating 6 - Okay. 15 out of 270 reviews" "
Rating 4 - Poor. 3 out of 270 reviews" "
Rating 2 - Terrible. 2 out of 270 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ssebina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..
Stayed 1 night in Dec 2024

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel in every respect.
Stayed 1 night in Nov 2024

10/10 Excellent

adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
Stayed 4 nights in Sep 2024

6/10 Okay

Aameer

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Cary, Cupertino

Traveled with family
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing. Everyone went above & beyond.
Stayed 4 nights in Jul 2024

8/10 Good

Pritha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Stayed 2 nights in May 2024

8/10 Good

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

MARK

Stayed 3 nights in Apr 2024

10/10 Excellent

Jason, Saku

Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerrit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Rita

Stayed 5 nights in Apr 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Traveled with group, Traveled with partner
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Levis, Blakely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024