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"It was good. Just no touch pay like the USA unless you’re staying at its sister location then they do. Anyway good service, food and experience for a 5 star Ryokan."

"Best hotel I ever stayed! The food is amazing and the hot spring is wonderful. Great service and very friendly staff! Almost feel like staying at a 5 star resort. "

"Excellent "

"We loved this hotel, however it is BIG! The service is amazing and the onsens are fantastic. The garden is also very beautiful. It lacks in walk ability, although we did make the track into town which took about 20 minutes on a busy farm road. The drum show and tea ceremony which are both complementary were both lovely. The dinner set was 9 small courses and were of fantastic quality, but we were definitely tired of sashimi by this time. The breakfast is buffet style and offers many choices from pancakes to miso soup and fish. We chose this hotel specifically for the private onsen and that did not disappoint myself or my teenage daughter. The public onsen that I used were also very nice. The view of mnt Fuji is stunning."

"Staff were very pleasant. Price is great and service is great. Ammenities were awesome! Oh and the view was breathtaking"

"Really nice room, restaurant and staff. Close to Gora station. "

"Stayed 2 nights at this hotel. Our room was on level 7, which is the same level as the onsen, so it was very convenient for us to use the onsen. Our stay included breakfast and dinner. Both meals were buffets, with a good variety of food choices. We drove, so parking was really free and convenient. Overall, nice stay, friendly staff and good amenities. "

"It’s a spa resort with a shuttle to/from the station and the doorway. Great staff & services. Gorgeous views and an amazing breakfast buffet and top notch restaurant for other meals. The onsen was public and worth going. You’re there to relax unwind and enjoy the views and surroundings. Well that ticked every box. Lovely!!"

"I enjoyed the onsen on our condo and the open areas that I was able to enjoy in the hotel. My condo had a beautiful view in which I could enjoy the sunrise. The complimentary drinks and snacks were greatly appreciated."