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"I saw rats and garbage on the beach "

"Excellent resort! "

"We spent seven days in mid-January 2025 staying in the VIP rooms of building 4. We had a jacuzzi tub on our deck which was easy to fill and was always cleaned the next day by the maid service. Our room was very large and it lacked nothing. We had a quick jaunt up to the Sunset bar and pool on the top of our building which we did often. We really appreciated the beach and how many staff worked all day to keep the sargasso weeds raked up and off the property. A quick stroll to the north shows what happens when nothing is done. This made the Serenade beach totally enjoyable as was swimming in the ocean. There were no maintenance issues. Food was fun in the buffet. The Japanese and Italian restaurants were fun. The steakhouse could use a better menu and more attentive staff. By far the best restaurant was the Gourmet and it is no wonder it is hard to get reservations there. The only thing we used a credit card for was selecting wine off the wine list at dinner. The house red was just okay... We never left the property and had no desire to go on ATV tours etc. We just wanted to be spoiled and that is exactly what happened. "

"We have been to the Mirage before and were happy we went again. The property is well laid out and beautiful, and the staff is amazingly friendly and helpful. You never feel as if it is crowded, and the food options are exceptional! If anything, there are almost too many food options. The steak house has improved since our last visit and was delicious. We also made friends with Tomas the cat! "

"The friendliness of the people was top notch "

"This property is beautiful, clean, and well maintained. The staff are very welcoming and have amazing energy. I felt right at home. If your looking for a family friendly resort, i highly suggest this location. There is an awesome lazy river and plenty of activities to do. The beach is beautiful with very little to no seaweed. I enjoyed all the restaurants and my favorite is seafood, which there were plenty of options. I found plenty of seating around the pool and beach area. "

"Great food and a nice beach, beautiful pools. Fun and well organized entertainment!"

"All around a great exeperience! Beautiful property and grounds. Friendly and responsive staff. Very spacious and always found chairs around the beach and pool. We enjoyed the food and found that there was a good variety! Would definitely visit again!"

"Had a great vacation at Excellence El Carmen. Quick check in. Tons of good food options—and the drinks were good. We especially enjoyed margaritas from Joan at the lobby bar, and Belen and Yudeli made sure our favorite table was waiting for us every morning at The Kitchen Table. Many other great waiters and wait staff all the restaurants—wish I could remember more names. "