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Ocean El Faro Resort - All Inclusive

4.5 star property
Experience the ultimate retreat where you can savor international flavors by the pool or enjoy thrills at the water park.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
10 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Privilege Junior Suite Vista Piscina Roof Top | Premium bedding, free minibar, in-room safe, desk
Privilege Royal Master Suite | Bathroom | Separate tub and shower, jetted tub, hydromassage showerhead

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Breakfast included
  • Laundry
The price is SAR 2,199
SAR 2,199 total
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room | 49-inch LCD TV with cable channels, TV

Junior Suite Vista Piscina

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Up

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Sofa bed
  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up | Premium bedding, free minibar, in-room safe, desk

Privilege Master Suite Swim Up

Highlights

Balcony
Separate dining area
Separate sitting area
Private spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom | Separate tub and shower, jetted tub, hydromassage showerhead

Privilege Royal Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony
Private spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free minibar items
LCD TV
  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Standard With Pool View

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Suite Luxury With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Bed(s)

View all photos for Room Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Superior With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Premium With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

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About the neighborhood

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive
  • Macao Beach - 18 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury all-inclusive property near Macao Beach
Take advantage of a free breakfast buffet, free water park access, and a nightclub at Ocean El Faro Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. Indulge in hydrotherapy, a massage, and a facial at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the 24-hour gym, as well as activities like bowling, archery, and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 swim-up bars and a poolside bar.
Additional perks include:
  • 2 outdoor pools and a children's pool, with a lazy river, 3 swim-up bars, and sun loungers
  • Free self parking
  • Babysitting (surcharge), a computer station, and a gift shop
  • Beach umbrellas, wedding services, and ATM/banking services
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 911 rooms boast comforts such as private spa tubs and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean, spacious rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and hydromassage showers
  • 49-inch LCD TVs with cable channels
  • Balconies, free extra beds, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 13 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • El Mercado
  • Blue Moon
  • Sakura
  • Route 66
  • Dolce Vita

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free water park access
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (6028 square feet)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of food locally-sourced
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable channels

Food and drink

  • Espresso maker
  • Free minibar
  • Local meal delivery service

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private spa tub
  • Recycling
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ocean El Faro Resort - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ocean El Faro Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ocean El Faro Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean El Faro Resort - All Inclusive?

Yes, the property is all-inclusive.

Where is Ocean El Faro Resort - All Inclusive located?

This Uvero Alto property is on the beach, 3.6 mi (5.8 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Arena Gorda Beach. Cana Bay Golf Club and Punta Blanca Golf Course are also within 12 mi (20 km).

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1049 out of 2223 reviews" "
Rating 8 - Good. 532 out of 2223 reviews" "
Rating 6 - Okay. 284 out of 2223 reviews" "
Rating 4 - Poor. 182 out of 2223 reviews" "
Rating 2 - Terrible. 176 out of 2223 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An chicken to the menu an just hamburger
Stayed 5 nights in Jan 2025

10/10 Excellent

Erikson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunning. It's beautiful. The layout is really nice. The grounds are clean and kept up. Our room was absolutely amazing. The resort is very large, so eventhough it might be busy and sold out, there is plenty of space for everybdoy. The lazy river is great. They have tubes for the river this year, so that was really nice. This is our favorite place to stay.
Stayed 7 nights in Jan 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not very large , you can walk the entire resort with ease. Fun resort.a cruise on land ! Not many children !
Stayed 4 nights in Jan 2025

8/10 Good

Simone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at Ocean El Farro. The pool was clean and the cleaning staff did a great job.The rooms were very clean and the staff were all welcoming, respectful and helpful. I enjoyed the Japanese restaurant the most. The chefs were very entertaining. The steakhouse was good, but the portions were very small. The buffet had decent options and the kids enjoyed it. I enjoyed the virtual games however I didn’t like that the bowling alley didn’t allow my 4 year-old to participate. They should invest in a bowling ramp for children. I did not enjoy Route 66-the after hrs food place. They should probably look into a new menu.. They had bingo and a beach fire show which was fun. All the bar staff were quick, funny and made amazing drinks. Overall, I had a great experience. This resort is great for couples and families.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ekjot

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and pool
Stayed 6 nights in Jan 2025

10/10 Excellent

Naomi Altagracia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, a mi y a mi familia, sobre todo la atención del personal, lo limpio que está todo y la comida ❤️ no me gusta repetir resorts pero definitivamente volvería a ocean el faro
Stayed 3 nights in Jan 2025

10/10 Excellent

Gurbakhshish

Liked: Cleanliness, staff & service

6/10 Okay

jenelle n

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were nice, but food was poor. Limited options especially during lunch. Small Beach area.
Stayed 4 nights in Nov 2024

2/10 Terrible

Guzal

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The resort feels outdated and quite small. Many rooms seem to have maintenance issues, such as malfunctioning A/C units or problems with sinks. Housekeeping is minimal; they only replace towels and tidy up some items in the room. Bedsheets are not changed unless you specifically request it. The food is decent but offers very limited dining options, which can get repetitive over the course of a week. The beach area is in poor condition and appears to be neglected. It’s dirty, covered with algae and trash, and has a rocky shoreline, making it uncomfortable and even hazardous. My brother actually cut his toe on the rocks on the first day. It’s clear why there are no neighboring resorts nearby—the rocky beachfront is a major drawback. When I arrived, I was informed that the resort is divided into family, privilege, and adult sections, but the property is so small that this division seems unnecessary and poorly executed. Overall, I would not recommend this resort, especially for those looking for a relaxing beach experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Alex, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Ocean El Faro and stayed there twice. The hotel is very clean and aesthetically beautiful. There is a gorgeous lagoon not far from the hotel beach (couple of mins walking distance). Highly recommend this hotel!
Stayed 8 nights in Jan 2025

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Quite resort, very relaxing
Stayed 7 nights in Jan 2025

6/10 Okay

Gaurav

Traveled with family and small children
Disliked: Cleanliness
Our room was dirty to the point that I question whether it was even cleaned before being assigned to us. Daily bar stocking and room cleaning was also hit/miss, as we didn't get it on 1 day despite making multiple requests for it. Staff friendliness was variable. The ones who were friendly were great, but I would say the ones who weren't outweigh the good ones. We got in to the resort late on our first night, with the buffet only open for about 30 mins by the time we got there. Staff hovered over us as we were trying to eat and feed 2 tired, young children and more than once reminded us about the closing time. It would have been obvious that we just arrived given we had some of our luggage with us. The whatsapp concierge experience was also hit/miss. He was able to get us bookings at our choice of time/date to all the a la carte restaurants we wanted, which was great. But, he would also at times be tardy with responses, and didn't get back to us at all when we asked about potentially changing rooms or upgrading. I would be hard pressed to return.
Stayed 6 nights in Dec 2024

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall the property was great the staff was fantastic we were probably go back again the only thing was we paid extra for a room with a hot tub on the roof which never properly worked either it leaked or it took 4 hours to fill so we never used it once the restaurants were great
Stayed 9 nights in Jan 2025

10/10 Excellent

Tahnya F

Liked: Cleanliness
Stayed 9 nights in Jan 2025

8/10 Good

Bailey Marie

Stayed 6 nights in Jan 2025

2/10 Terrible

Yandy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff is really bad all over the place. Expect Luis that bartender the one works at the lobby He is really good with everybody.
Stayed 4 nights in Jan 2025

6/10 Okay

Todd L, Clayton

Disliked: Staff & service
The stay felt very subpar. The food was mediocre at best. The room was OK but had a lot of moisture and smelled musty. The cleaning seemed to be done with heavy bleach concentration and caused all of our clothes to have an awful smell. A second room we used had bed bugs and our daughters sustained multiple bites. The beach was very dirty. The drinks seemed like very low level alcohol and tasted watered down. The staff seemed mostly miserable. The buffet was really the best eating option outside of the Teppanyaki restaurant. Avoid Italian restaurant at all costs. Terrible. The pool was nice and we spent all days there. However be prepared as it is very cold. Also seemed loke most areas were understaffed and had long wait times for drinks and food. I would rate as a 5/10 and not recommend.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. We enjoyed the food in the buffet.. as our E concierge was Carlos was very helpful getting us dining reservations. I would’ve liked a paper copy of what was going on for New Years and more of an explanation. I also would like to have hand soap in my room and did not want a sales pitch on my vacation to buy in to the properties .. We just wanted to relax. Other than that it was a beautiful property.
Stayed 4 nights in Dec 2024

6/10 Okay

Seth

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some hits, mostly misses. Hotel staff give the impression they are available but they are not. Whatsapp messaging is useless as no one responds for hours. They call this a family resort however there is not one child's size urinal in any bathroom. My children couldn't reach the bolted on soap dispenser or faucet in our room. Most restaurants don't offer a kids menu. All in all we were disappointed with the service. Fortunately for us we were 'privilege' guests so I occasionally received a response. My parents however were not and could only get something done by wasting their time at main check in until an issue was resolved. Also - they advertise they you could get a room with two queen beds and a pull out sofa bed but in fact they do not have it. I was told I would be responded to and never was etc. Special privilege check in? It's one person working in the far corner. Not only did I have to wait but the person checking me in was constantly answering the phone while checking me in. It took almost an hour for us to receive our baggage once checked in and were waiting in our room in our plane clothes. Did I try to call front desk? Of course. Everyone talks nice on the phone but no one does anything. I could keep going...I came with a pocket full of cash to tip and honestly almost no staff put in even the basic effort. I had to set my own tables in the restaurants and walk over to the service station to pour my own water. My kids were happy as all they need is a beach.
Stayed 6 nights in Dec 2024

6/10 Okay

YESENIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just wish they had more staff in the restaurants and at the coffee shop, they are definitely short staffed. Very stingy with the towels in the room, it would help to have the same staff so they get to know your needs. I had to ask for towels every day. The food was just good, I had one delicious steak and it was not from the steakhouse. Burgers by the pool was good. The property is beatiful, well kept greenary. Pools are always getting cleaned, pool towels were easy to get, fresh and clean. The customer service from the ladies was rude while the gentlemen were nice.
Stayed 7 nights in Jan 2025

8/10 Good

Connor

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was our first Holiday vacation with the kids. Staff are all really nice and attentive. The Buffet is much better that the restaurant food in my honest opinion. They just made it sound exclusive. Though most of the time, the table turnover at the buffet is a little slower specially in the morning. The pool activities (volleyball) specifically was fun! But too short of a time for everyone to enjoy. Every person that didn’t know each other were playing together and it’s nice to see it. But then, the staff will take down the net and get the ball and all the players were all disappointed because the fun was just getting started. Overall, it was a nice experience.
Stayed 4 nights in Dec 2024

6/10 Okay

Stephen

Traveled with family and small children, Traveled with partner
Liked: Amenities
The online WhatsApp Concierge’s assistance were useless. They did not respond to messages at times even longer than 24 hours. They were unable to make reservations in the restaurants. The reception area was not helpful at all. They would direct you to a restaurant that never picked up the phone. This happened several times at the beginning of the trip. The on site were very helpful, however, and try to make up for deficiencies of the online Concierges. However, this took a couple of hours to sort out.There was no hot water for the hot tub attached to the room. There was insufficient water pressure to fill it, and therefore could not be used at all.Areas in the deck were ill maintained. For example, the sunroof was broken. Supplies were not replenished in the room. Food overall was mediocre at best. Loud music is blasted all day. There was no hot water or very lukewarm water in the room in the late afternoon. Water pressure was often poor. There was no running water in some of the publicbathrooms.The beach was dirty with garbage interspersed with the lounge chairs. The beach was nice but rocky. The pool areas were very clean as were the swimming pools.The staff overall were courteous and tried to be helpful. The buildings and the architecture as well as the landscaping was beautiful. Unfortunately, I would not go back to this resort.
Stayed 8 nights in Dec 2024

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Ocean El Faro for 8 days. Would recommend and would stay again. Noteworthy service from: -Victor who checked us in when we arrived. He assisted us in upgrading to a swim up room and overall his service was impeccable. -Alex who helped us check out on our last day, also extremely personable and helpful. -Rene our server at the Premium dinner. Outstanding service, and one of the best meals we had on property. -Antonio our chef at Sakura, as well as our server Miguel, and some of the other staff at Sakura. Fantastic service and exceptional meal. -Wilbur from Beso and Oliver the bartender at Beso. Amazing people. -Alfery our house keeper did a great job. Room was always perfectly clean and she was so pleasant. -The entertainment team is phenomenal. All of them. From poolside entertainment, to beach party entertainment, and nightly shows. Star night was incredible. The choreographer did an amazing job with the entire show. -servers and chefs at ocean burger and the snack spots at Beso all were lovely I wish I could remember specific names. There were more but those were some of the top. Thanks for a memorable, relaxing, fun and safe vacation!
Stayed 7 nights in Dec 2024