Hotels with smoking rooms in Surrey from SAR 198

"Great place to stay, my tv didn’t work in my room spoke to a lovely person named Hazel, from reception, she resolved the problem by moving me next door and made sure my tv worked. Thank you ."

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...

"Lovely hotel, excellent food, staff friendly. Sadly Chertsey itself needs life breathing in it, updating etc."

"Stayed one night for a friends surprise birthday party. Room was vlean and comfortable. Food was good, breakfast excellent"

"Staff were fantastic - icing on the cake!"

"Stunning location, very nice staff, great breakfast. My wife used the swimming pool and sauna which she said was very nice."

"Was mixed stay at the Mandolay. Check in was a bit slow and felt like we weren't that important. Our room was ok location felt a bit odd but was a decent size if a little dated but good job by Isha in housekeeping made up for its dated feel. Our bathroom was tiny and not well laid out for the size. The bar on first night was well run by Louis and was a lovely experience. Second night was a little stilted, the staff on front of house could have done with more senior staff support I think. Check...

"For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training..."