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"A great place to rest and recharge. It almost feels like you were in a Spirited Away movie. One thing I noted which I hope will be addressed, there is a strong sulfuric smell at level 8 (other levels were okay smell wise), it also does not smell like Sulfur when you open the windows, so the smell is not from outside. Our first night there, I feel like suffocating. Succeeding nights were okay, so unsure what that is."

"Nice Japanese-style rooms, great service, but the onsen area was way too hot and the pool area could have been better kept and allow access to an external pool."

"Very big hotel with open calm spaces to relax and enjoy music and a buffet of coffee tea and small snacks - felt like I could really unwind. Just a small note that English is not a language the staff speaks, so need to brush up on a little Japanese or rely on those Google translators ! But all are eager to please, and it’s a pleasure to experience the politeness and customer care of their culture. Their dinners are very authentic and delicious. Onsens are wonderful with very clean atmosphere."

"Excellent services and environment "

"We had stayed here about 5 years ago. Best thing is the small number of rooms so there are no crowds. Great location close to Jigokudani and shopping/dining street. Somewhat older property but kept in nice condition. Loved the private open-air onsen in our room overlooking a stream. Excellent service. "

"Beautiful place"

"Staff was very helpful and friendly! The halfboard provided was delicious! Best place to relax after your ski trip!"

"Osen is good "