Find Family Hotels in Warrington

"On arrival the receptionist, was unaware that we had purchased early booking in. When we went to the bar and informed the staff we were a 1.30 booking for afternoon tea, they were unaware that this had been booked prior to arrival. The same story happened when turning up to our dinner booking, they had no record. That said all staff in these areas apologised and sorted this out for us. There is obviously a passing of information issue here, which led to staff apologising for these errors."

"The room heating didn’t work properly and the phone in the room was broken, reported to duty manager and he dis nothing about it was dismissive. Had a Hunters chicken for dinner and most it was dry and burnt, Wont stay again here."

"The room was small but for one night it was very nice and clean, plus we took our little dogs so very 😁 "

"Rooms clean and well proportioned. Bathroom very clean and spacious. Staff were fantastic especially to my little girl."

"This is our third time staying at the village when we go back to Warrington with my mom to visit her hometown. The Village is a perfect location and the staff is amazing. Our only complaint is the lighting in the rooms is aweful when trying to get ready. And plug access is also limited to areas where you need them when trying to get ready. But with that being said, the rooms are nice, not a lot of extra ammentities, but it's fine for sleeping and being close to the town center, Stockton Heath...

"Ok"

"Understaff in mornings resulted in issues with breakfast which was refunded "

"The hotel area smelt of curry and beer with sticky floors, which was not a good start. The person at reception was confused why I was there, then realised I was the last person they were expecting. When I did get a key, there was silence before I asked where the rooms were. The bathroom smelt mouldy (which it was), the shower plumbing needed to be cleared as it was blocked, and the sink plug locked in place. The steps down to the fire escape had 'stuff' stored on them and at ground level more...