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"Friendly staff and Alex at the front desk was great!"

"Good hotel in a great location..I would stay here again "

"I loved that I was able to drop my bags off and get an early check in. Very convenient. Walking distance from restaurants and bars. I found free parking just 2 blocks away. The checking in process was fast and no hidden fees. When I needed something it was sent to my room right away. I didn’t leave my room until 10 minutes after check out and the front desk wasn’t calling the room rushing me out. When I got downstairs they completely understood and made no issue about it. My only dilemma was my bathtub had some stains in it. Also my food delivery wasn’t able to deliver to my room. Other than that I enjoyed my short stay. I would stay here again. "

"Great stay"

"Very pleased with our stay. "

"Lovely overnight stay to explore the city. Decor is very art deco and gorgeous. Rooftop bar was lovely. My only complaint would be the hallway lighting being poor. It was quite dark and made it hard to find the slot for the room key"

"Muy bien me gusto "

"Nice hotel close to Penn Station "

"W Time Square hotel had amazing staff. Check-in and check-out was extremely easy and convenient. I would have left 5 starts if I had not visited the lounge/bar. At the bar/lounge, staff was rude, we waited over 15 minutes to get service and didn’t get any until I approached the bartender, who ignored me twice. I asked the waitress and she was rude and didn’t check on us once. She brought the check with our drinks and assumed we were done. I closed the tap right away and on our way out, the busier asked us to go back and throw a pizza box I left at the table, which was extremely embarrassing. I had left extra tip just for the box, but took it back with the box. I wan to mention the place was not busy at all. We decided we would not use of $30 credit/day to avoid such service. Which is a shame because we did spent way above the credit. Cleanliness: The room smelled clean, however, the toiles had urine stains, the bathtub was missing one curtain, and there was dust and hairs all over the bathroom floor. The cleaning staff took care of it right away. Although we didn’t mind, it made us wonder about the beds, carpet, and furniture. Location was very convenient, we had bakeries, restaurants, pizza, and many shopping stores around, including souvenirs. Place seems very safe and clean all around. "