Find Hotel with a Concierge in Upstate New York, NY

"The front staff laddies are amazing and the cuxtodian(Ed) is very kind and helpful"

"Mmm"

"We've stayed in Lake Placid more times than we can count, but it was out first time at High Peaks. We were greeted by the most friendly young man, Nick, at the front desk and he really was out favorite part of our quick 1 night stay. I explained that we'd never been there and that our trip was very spur of the moment, so I wasn't even sure if I'd picked the right room online. He quickly said, "Oh don't you worry.. I've got you covered!" He upgraded our room to match all of the things we...

"Exceptional ! "

"No ample parking. Old building. Entire door frame to room loose and unstable. Cracked and peeling wallpaper throughout the hallways. Bar on site so busy and loud due to a local hockey tournament but did not affect us once we got into our room. Highlight of stay was the staff. Super helpful accommodating and polite! Room was also very clean despite dated walls and doors. Comfy beds and pillows too!"

"The staff was very rude from the front desk girl that checked us all in to the bar staff who were very rude to us when we came back from the game as we were promised food til midnight by the woman who booked off our group of rooms at 1030 we were told no to food. Ended up doordashing some crappy pizza. Went to ask for a refill of my water and the guy rolled his eyes at me (after I had already bought a drink I just wanted more water) the woman at breakfast wasn't very pleasnt either. The morning...

"liked"

"The hotel was perfect in location for us. The staff was very pleasant and professional. "