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"Staff bent over backwards to cater to our needs which had changed since first booking. All staff very friendly and efficient. Would definitely stay again. "

"Couldn't fault it.had a room with a balcony and jacuzzi bath.only thing i didnt like was no bathrobes had to pay extra !"

"The property was ideal for our break, very clean and well kept. Staff that we interacted with were friendly and helpful and polite. The only thing we were disappointed with was that the sauna wasn't in operation but everything else was great and as described. We travelled to Chester by train and found the public transport and taxis very reasonably priced with the local buses stopping almost outside of the hotel drive. We would have no hesitation in staying here again, a very good experience overall. Paul and Jean "

"We chose this hotel based on the good reviews. Staff were really friendly & very attentive to our needs. We were given the option to pay for an upgrade at a discounted price but we chose to stay in the room we had originally selected. The room was a good size, modern, clean & comfortable. There were treats in the room which were replenished when our room was cleaned. The bathroom was really modern and had all the toiletries you’d need. Location was good too, Grosvenor Park was just across the road and the main town centre was a few minutes walk away. We left our car in Pepper St car park for 48hours and paid the hotel discounted rate of £24 when we left. Would highly recommend this hotel, we loved it. "

"Staff were friendly, dinner and breakfast were exceptional. The room was comfortable and spacious for a family of four. Spa was outstanding and the children enjoyed the adventure hunt. A great place to stay!"

"Hotel was great if a little dated and in need of a little maintance. The room was clean and comfortable but thre were some chips in the bath enamel and a broken window pane in the historic window. Staff were great. Hotel met all my needs comfy and central"

"Great location, smelt great, parking fab and easy to check in "

"First bisit to hotel great atmosphere room was great and good service all round defo will go back "

"Had an amazing night with my partner for her birthday. The room was impeccable as were all of the staff with whom we interacted with. The breakfast was phenomenal, have to say the best cooked breakfast I've ever had. The scrambled eggs are soo tasty. But yes, a very pleasant and enjoyable evening in a an amazing room. I would definitely recommend and will definitely be returning in the future."