Overall, the property was quite good, but a few minor issues stood out. The receptionist during check-in had a poor attitude and wasn’t helpful, failing to provide any information about the bar, restaurant, or local area. On the positive side, breakfast was excellent, and the gentleman in the suit jacket provided outstanding customer service—he was exceptional! Some of the staff seemed inexperienced, which was noticeable but didn’t impact the breakfast experience. The room itself was good, but the yellow/green decor felt a bit cheap. That said, the location was fantastic for visiting Chester, and the on-site parking was a definite bonus!