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"The property is under renovation, but the room we had was newly renovated and was lovely, the only downside was there was no AC although there are fans, The front of house staff were amazing and very helpful, The room was serviced as requested, "

"Nice room. Comfortable. Great service. Quiet. "

"The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities. However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails. "

"Room was a bit dated with so so bathroom and A/C"

"Friendly desk, super clean rooms. "

"Thank you so much for the comfortable stay, loved how easy it was to ring through and say we were going to be late for check in. Love the whole place and how affordable it was for us. Definitely coming back again 🙂 "

"Property was very clean and tidy, spacious and provided good tea and coffee service in room. Well located to nearby attractions. I would book here again. "

"Good hotel in a great location for central Rotorua. We did not realise it was a pet friendly hotel (may have changed as we booked nearly 12 months ago) but the staff were very sympathetic and upgraded us to a family room not usually used for pets. So 100% for customer service. Would certainly recommend "