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"Just perfect for us. Impressive grand staircase and a beautiful display of gorgeous smelling flowers were the first things to hit the senses. We came into contact with 2 members of the reception staff who were so friendly and seemed genuinely interested in us as a family group. We were there with my elderly parents who were equally impressed with the staff helpfulness. The 2 barmen were also pleasant and friendly. We were attracted to the hotel as it was city centre with its own parking. Room was spacious and clean with tea/coffee making facilities. Breakfast was hot and plentiful. We’d intended using the pool/gym but we didn’t get around to it as there was so much to do out and about. I can 100% recommend this hotel."

"Reception staff were friendly and professional. The room (230) was lovely and clean. Lunch in the bar was excellent and once again the staff were friendly. Breakfast was just as pleasant. My only moan is that I dont think residents should have to pay for parking. 9/10 thanks."

"Quality service and very nice hotel"

"Hotel was clean and well managed. Room was a generous size and very clean. Only negative was the shower screen had presumably previously been broken and so was missing, which meant a shower sprayed water all over the floor. I reported it on check-out and was assured it would be addressed. "

"Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟"

"Staff were excellent at customer service 👏 well done everyone"

"This was a lovely hotel, with helpful and welcoming staff. We arrived a little late as the satnav ran out of charge, and the hotel was not well signposted, even though we stopped twice for directions. It was about 2040 when we arrived and restaurant service stopped at 2100, but reception rang through to say we were on our way and we enjoyed an excellent meal, most welcome after another 4 hour drive south down the M6 and M5 in heavy traffic. Room was reasonably spacious and adequate, lighting, TV, coffee etc, but best of all was the pool... best sized one I have seen in hotels, lovely steam room, sauna, and a jacuzzi over a bridge, giving extra round swim route. Staff in the spa very helpful. This hotel is not too far away from our home, less than 2 hours, and we will certainly go back there, using it as a base to explore the Cotswolds and the lovely towns nearby. The contrast to the one we stayed in going north, for about the same price, was really marked. "

"This is a traditional hotel with a great deal of character"

"We’ve just arrived home from a one night stay and we’re very impressed with this hotel. This is a quintessential British old fashioned luxury hotel. The rooms are all individual and ours was very large with a wonderful view of Cheltenham racecourse. The oak panelled dining room, gave a feeling of grandeur without being stuffy and the food and serving staff were excellent both at dinner and breakfast. The hotel grounds are magnificent and we made use of the heated outdoor pool and spa, which was clean and not too busy. Overall we thoroughly enjoyed our stay and wish now we had booked for longer."