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"The hotel and staff are fantastic. The location is right next to the lake and you have easy access to everything around old town. They also provide plenty of free bottled water and a fantastic breakfast every day. Our stay was comfortable and relaxing. However, I have to give a special thanks to Alex the manager. He went above and beyond to make sure that our trip went smoothly, not just at the hotel but even after we left. Tours in Hanoi, booking transportation to Halong Bay and Nihn Bình, and even having a pocket wifi and SIM card ready for us when we arrived, Alex took care of everything perfectly. He even kept in contact long after we had checked out of Hanoi just to make sure everything was going smoothly. A stay at Lotus Boutique will to ensure that you get the most of of your trip if you take advantage of their services. I highly recommend it and will definitely stay there again when I'm in Hanoi."

"Beautiful Hotel with great staff. Location was excellent for walking to most places (restaurants, coffee shops at train street, convenience store, lake)"

"We loved our stay Silli, Jenny and the staff were super helpful and outgoing. They did everything that we needed them to do :) They had a great location and so close to the lake and the shops. It was very clean in the room and reception "

"Beautiful property, helpful and friendly staff. Good food"

"I had some mobility issues and everyone was very helpful. With Hanoi traffic, I had difficulty crossing the streets to get to the lake and they walked me there safely. I couldn't walk up the stairs for breakfast on their rooftop and they were nice to deliver my breakfast so my room. I highly recommend the hotel."

"Excellent location. Very convenient to walk around the city. Excellent staff service. One of the best hotels in the city"

"The room was spacious, a bit dated but the bathroom was exactly as the pictured showed - luxurious! The balcony on the waterfront is so pretty although there is not much of a view of the city. The staff are so polite and accommodating. The breakfast was one of my favourites! And the Saigon restaurant staff and staff at the Italian restaurant treated you like kings and queens, thank you to the lovely staff who served us."