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"The Riu's strongest asset is their hospitality.....from receptions down to the service staff. We had two issues in our room that needed service and within 20min of notifying reception, we had service. While at the pool, I accidentally hit the Emergency alert on my watch which alerted my contacts. They notified the reception desk and the staff there promptly began a search for me. I would like to thank the staff for their prompt response to this. We appreciated Frank's prompt & friendly service at Chili's lunch every day. He is a hard worker!! We also give special kudos to Luis at the pool who went over & above to make sure we had a chair for my handicapped sister during our stay. I was disappointed in the Menu for Don Rafael, specifically Thursdays. In our past visits it was "Lobster night" Although Lobster was listed on the menu.....there was no Lobster!! When we asked, we were directed to a "sea food mix" that had lobster.....not what we expected. The menu should reflect what is actually being served. All in all, I enjoyed my stay at Palace Riviera Maya"

"The resort is verybaccomodating to allergies. The disabled stalls are not quite large enough but the walkways and ramps were quite good. I like being able to use both resorts but the buffet at this resort has more options. Food was always fresh and tasty!"

"Absolutely stunning resort! Love that excusions and such are included. The staff is so helpful and have no problem dropping what they are doing to answer a question or help you find your way (our Butlers David and Frank were AMAZING)! Even though the resort is massive not once did we feel crowded. So many options for food and drinks. Thank you Hotel xcaret Arte for a perfect vacation!"

"Hotel XCaret was amazing! Beautiful beyond words, lots of great restaurants to choose from. Friendly and helpful staff. Loved our room and it included all the parks where we had amazing adventures. We will definitely be repeat visitors!"

"Everything was good "

"Your property grounds are stunning. Great service. Thank you"

"This is my second time at this property, and I definitely would recommend it to my friends."

"Marvelous"

"Alexis, the concierge, was so helpful and sincere."