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"The lady at the counter was very nice. The smell of the smoke is too present in the room if you are staying on the 3rd floor."

"It was a traditional Japanese room where you sleep on a futon on a tatami floor. The room was beautiful with a nice sitting balcony room that overlooked the side of the mountain. The only problem was the smell of the dust that gathered on or inside the tatami. We don't know whether this is normal and we just aren't used to sleeping in a tatami room."

"The outdoor onsen pool for kids to play is very good. However, we feel disappointed with the food. We had dinner at 6:30 (the last time slot offered by the hotel), at 6:50 some food already running out and no refill. I have visited Japan for many times and never seen this happens before. Something wrong with the resturant management. "

"A great hotel in a beautiful area. The selection of onsens were unreal. The room was big and clean. Dinner and breakfast half board buffet was great. Highly recommend. "