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"Food was fantastic and customer service was excellent. Property was very clean"

"I was not sure what to expect going to Tulum and my expectations were exceeded at every turn. The friendliness and cleanliness are second to none. The beach and grounds were gorgeous and well maintained. I can't wait to go back."

"Was good staying in the resort, good food, not lots of sewe small waves, the Akumal was better then Tolum last Cabo."

"Beautiful location"

"We absolutely LOVED. The beauty and hospitality were unmatched! We will be back ! "

"first and foremost, Max is absolutely the best! he’s helpful, responsive and kind. this is my 3rd time staying at Copal and Max has made each stay welcoming. Esmeralda at the front desk is also a pleasure. Claudio is amazing and helpful as well. Claudio is always so welcoming and kind no matter what. Claudio and Max are turtle the heart of this hotel and the reason I will continue to stay here. Unfortunately Johnny is not so pleasant and I would probably avoid him if necessary. There was a plumbing issue with my room and he was not very accommodating. He emphasized there would be a cost difference to change my room due to issues of the hotel, I found that very odd and compelling seeing that it wasn’t on my behalf. There also was no budging with this to be clear. It was quite upsetting seeing that I was in a room with a private pool and had to downgrade and was still being met with his nonchalant demeanor. "

"Choice of restaurants, pools, staff all amazing"

"Very nice place. Super friendly staff and a great complimentary breakfast. "

"Great service! All the employees were very pleasant and made sure we felt at home. Big thanks to our concierge Sophia… very helpful. The beach was excellent and always clean, rooms were kept and refreshed everyday impeccably. Would recommend the Preferred Club it’s an excellent value add on, they had great snacks and made us feel extra special. Love this place, looking forward to coming back!"