Find 5 Star Hotels in Matsubara from SAR 182

"My wife is very disappointed with another guest filming in the Bath House on her Phone which was reported to your staff at the time. Unfortunately there was no follow-up as my wife was concerned that that person had taken footage of her naked in the bathhouse. We firstly find it unacceptable that a guest can do such a thing and secondly were disappointed that there was no response from the staff at your hotel and we still don't know whether that person has footage taken in the bathhouse."

"Every staff member goes out of their way to make your stay not only a great one but an outstanding one. Every interaction was first class from our arrival to our departure. "

"Came at a very busy time of the year with rooms at 100% capacity! Breakfast queue was long on the first day but staff handled crowds well. Food and service great and personal! Shout out to Ayaka, concierge for all her recommendations!"

"Wonderful stay, wonderful hotel. "

"I will definitely recommend but not a Japanese experience. It feels like coming back into the US once you come into the hotel. "

"What a wonderful hotel! The thing that stands out here is the service from the hotel staff - from the lovely Uzbek man who checked us in through to the breakfast team in the restaurant. They are all amazing. Thank you! "

"Good communication (WhatsApp, speedy replies), excellent information about the local area provided, 5 minutes from the nearest station, lots of excellent dining and convenience store options nearby. "