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"In room private onsen is nice. Buffet dinner and breakfast by the hotel also offer good variety and good taste. Good view of Lake Toya from room. "

"Food not so nice"

"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"One of the best hotel I ever stayed Room: Larger than the normal you would find in the city. View: We got the wonderful lake view and we can't be more happy with the beauty in winter. Bed/Pillow/Duvet: they are all soft, comfortable Onsen (Roof top): the most beautiful view you can get for the outdoor with 2 round tub. There is also a small cold bath and a sauna. Spacious onsen and plenty of showers ensure its not crowded. Indoor onsen temperature is hotter than outdoor. Onsen (Basement): An outdoor and an indoor with sauna. Outdoor onsen temperature is hotter than indoor. A beautiful garden right in front of the outdoor. Dining hall: Overseeing the lake and snow in winter. Food: I had the breakfast and its has great mix of traditional Japanese and western delights. Food was great as a whole. Lobby: there is a large resting area with books for you to relax and read. In addition, there is a bar serving drinks and you can sit indoor enjoying the wonderful view of the lake. Service: excellent as a whole. Staffs speaks "

"Hide (owner) is such a kind and compassionate person. On arrival he gave us fruit and there were many snacks provided in the rooms. Many of the other days he would give us more fruit and then a lovely gift when we left. Every day he was so helpful in removing all the snow from our vehicle before we left for the ski fields. Hide is what makes this hotel such a pleasant place to stay. Thanks Hide, we loved staying with you!"

"This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort"

"Staff was really helpful to check and advise on JR train information even it is not their responsibilities. The hot spring was very well maintain and comfortable to use. Dinner and breakfast buffet variety is very good. The lake view is perfect also !! "

"Loved traditional styled Japanese hotel. Have read bad reviews saying staff don’t speak English and are not friendly, but that is not fair. They might not speak English (but are they obligated to speak English? No!), but we found them very polite and sweet. Before you complained, check your manners. The price included breakfast and dinner. The dinner was traditional and it was so much! Breakfast was a buffet style. Delicious! We heard that they grow some of vegetables they serve. We love everything about th"

"wonderful stay. stunning location and view. meals were good!"