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"Great staff and frendly service"

"Nice clean spacious, and quiet apartment. Friendly staff and good access to supermarkets, pharmacy and spas. "

"Very nice place with super central location. Breakfast was good but what we value the most was the staff and service we received. We were able to store our bags in the hotel lobby two days before actually check in as we were going to Sa Pa and didn’t want to bring them with us. Everyone at the front desk were nice and helpful, especially Jenny took special care of us."

"Loved this hotel! Fully renovated boutique vibe. Very elegant, super helpful and kind staff. Location couldn’t be better. Very comfy bed and the room and balcony left us speechless! We had a balcony room , I highly recommend room 601 if you can get it. However we saw a classic/superior room as well and even those are very nice and better than most other hotels we’ve seen. Would definitely stay again!"

"The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable."

"Staff are all friendly and helpful with good command of English. All restaurants are of high quality and great ambience. The Spa and massage service is high recommended. I truly enjoy every minute of my stay in Sofitel! "

"This property is my favorite and Hanoi"

"Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa. "

"This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences."