Find Hotel with a Concierge in Springfield, MA

"Convenient and nice staff"

"Lots of history here. Lovely old hotel! With an old building come problems...like lack of outlets at the head of the bed, which in this age of needing to charge devices is a problem. And breathing machines! I use my phone for a clock at night and have it on the bedside table, but plugged in, which I could not do. Also, I am a tea drinker and couldn't find tea bags and a way to make hot water there in the room, though there was a coffee maker. These are small things, just minor annoyances in an...

"It’s quite a long walk from the garage parking to the hotel elevator. It’s only a problem checking in and out because the luggage carts are in the hotel lobby. Hotel staff are friendly and helpful."

"We got moved. The hotel was pet friendly and smelled like wet dog. My parents door was off the hinges and when reported they said thanks, we’ll look into it. My step father had to lift door up each time to leave room. Worse part is they never contacted us that we were being moved to a different hotel. I had called to confirm and had to call several times to find out new location, etc. Will not stay here again. "

"Great"